Primary Care Patient Navigator

HealthNet•Indianapolis, IN

1d•Onsite

About The Position

This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The position exists to ensure smooth patient flow, gather and document information from patients such as vital signs and medical history, and clerical support to assist with the overall patient visit and experience. This position may also assist with other activities within the health center.

Requirements

Requires high school diploma or GED.
Requires Basic Life Support certification through the AHA.
Requires ability to accurately collect patient information.
Requires ability to perform multiple tasks simultaneously.
Requires excellent teamwork ability and maturity in interpersonal staff relationships.
Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.
Requires computer experience utilizing Microsoft products as well as Electronic Medical Records.
Requires flexibility to adjust to variations in the work environment.
Requires experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate.
Prolonged periods of sitting at a desk and working on a computer.
Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
Able to perform duties during periods of varied and/or prolonged work hours.
Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Nice To Haves

Prefer bilingual skills.
Travel may be required.

Responsibilities

Pre-calls patients for next day appointments.
Assists with preparation of exam rooms, equipment, and medical records for visits.
Rooms patients, and obtains vital signs from patients, and accurately documents vital signs in electronic medical record.
Documents patient medical history in electronic medical record.
Assists with the implementation of services provided to patients.
Assists with patient support and care follow-up as directed.
Maintains files as directed and performs general office functions.
Thoroughly and accurately documents patient information in electronic medical record.