Kidney Care - Patient Care Navigator

IU Health • Indianapolis, IN

4h • Hybrid

About The Position

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

This is a full-time Kidney Care - Patient Care Navigator position that offers a hybrid schedule. The schedule will be Monday-Friday 8am-4:30pm. There will be some time spent in clinic as well as some remote opportunity. There may be travel required to our IMR Nephrology Clinic and our Gateway office in Indianapolis.

Cares for patients as part of a care management program. Responsible for patient caseloads through in-person, telephonic, and electronic communications. Conducts outreach calls with patients and caregivers to encourage program participation. Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals. Identifies patients in need of intensive case management. Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc). Educates patients about preventative monitoring and caregivers about system response plans. Helps patient access community and governmental based service agencies including possibly filling out patient paperwork. Documents activities and reconciles patient information to support productivity of clinical care team. Collaborates with the multidisciplinary clinical care team. Administers program evaluation and conducts patient interviews. Evaluates program processes and provides recommendations for improvement.

Requirements

• High school diploma or equivalent required.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Nice To Haves

• Bachelor's degree preferred.
• MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
• Kidney Care experience strongly preferred

Responsibilities

• Cares for patients as part of a care management program.
• Responsible for patient caseloads through in-person, telephonic, and electronic communications.
• Conducts outreach calls with patients and caregivers to encourage program participation.
• Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
• Identifies patients in need of intensive case management.
• Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
• Educates patients about preventative monitoring and caregivers about system response plans.
• Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
• Documents activities and reconciles patient information to support productivity of clinical care team.
• Collaborates with the multidisciplinary clinical care team.
• Administers program evaluation and conducts patient interviews.
• Evaluates program processes and provides recommendations for improvement.

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED