Preventative Maintenance Field Technician

Gregory Poole•Richmond, VA

12d

About The Position

The Preventative Maintenance Field Technician independently performs planned maintenance on material handling equipment in the field to the customer’s satisfaction. The technician identifies potential machine component failures, completes required safety inspections and operator checklists in accordance with company policy, and communicates results to customers. The role includes preparing a service truck with required parts and equipment; inspecting, servicing, testing, and recalibrating equipment; and using hand and power tools, meters, measuring devices, computers, and lifting aids. Work may involve climbing onto, underneath, or inside vehicles and equipment; disassembling and reassembling components; handling fluids and cleaning parts; changing oil and filters; and servicing engines, transmissions, fuel systems, belts, coolants, and hoses. The technician may also train operators and complete warranty paperwork. Field activities require driving a service vehicle to customer locations, sometimes for extended periods, and communicating by telephone to receive instructions and provide service information. The position requires independent work with minimal supervision, customer service skills, and the ability to document repair activities on customer work orders. Duties may include other similar assignments requested by a supervisor.

Requirements

High school education or GED.
Two years of mechanical experience, including at least two years of experience with Hyster, Yale, Caterpillar, Mitsubishi, Crown, Clark, or similar equipment.
Ability to repeatedly stoop, kneel, bend, and climb beside, onto, and underneath equipment to diagnose and repair it.
Ability to see effectively to perform repairs, research technical manuals, and prepare written repair work order reports.
Ability to routinely lift and position parts, manually handle parts weighing up to 95 pounds, and use a mechanical hoist for heavier parts.
Ability to write repair activities on customer work orders.
Cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions to unusual or unfamiliar technical equipment problems.
Exposure to PC-based equipment and parts information.
Ability to work independently with minimal supervision.
Ability to communicate effectively and promote good customer service.
Ability to operate a service vehicle daily and drive for extended periods.
Valid state driver’s license; if not already held, a valid license in the state of GPLS’s operation must be obtained within 30 days of hire.
Safe driving record as outlined in the GPLS Motor Vehicle Policy.
Some vehicles may require a valid Commercial Driver’s License (CDL).

Responsibilities

Load the service truck with parts and equipment needed for planned maintenance.
Use lift trucks, truck-mounted hoists, and other aids to lift or position parts for service.
Perform required equipment safety checks and inspections according to procedures and policy.
Use resources and computers to look up parts, obtain information, and enter data into record systems.
Use hand and power tools to disassemble and reassemble parts or equipment; drain fluids into tubs and clean parts.
Climb onto, underneath, and inside vehicles to disassemble and reassemble sheet metal, engines, transmissions, fuel systems, and other components.
Use meters, measuring devices, and computers to test and recalibrate equipment.
Train operators when necessary and complete warranty paperwork.
Perform inspections and preventative maintenance, including changing oil and replacing filters, belts, coolant, and hoses; drain, clean, and refill fuel systems as needed.
Communicate maintenance results and service information to customers.
Operate a service vehicle to reach customer locations and use telephones to receive instructions and provide service information.
Document repair activities on customer work orders.