Prevailing Wage Concierge Afternoon Shift - The Riverie

Greystar Management Services•Brooklyn, NY

4d•Onsite

About The Position

The Prevailing Wage Concierge organizes, coordinates, and implements resident services and programs, and provides residents with information about local resources. The role greets prospects and residents, supports visitors while they wait, answers and routes phone calls, and assists with service-request follow-up. The concierge manages guest-suite, loading-dock, and elevator schedules; prepares clubhouse amenities for tours; tracks package deliveries and other community services; and helps plan resident activities. The position also maintains information about local restaurants, shops, delivery services, and other resources, while developing relationships with concierge vendors.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls and route them to the appropriate team member.
Assist with completed service-request call-backs as necessary.
Maintain the guest-suite schedule and ensure proper payment and cleanliness before guests arrive.
Manage and coordinate loading-dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are in tour condition before the leasing office opens each morning.
Document package arrival information and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry-cleaning services, and other community services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.