Prestige Fragrance Advisor - Full Time - Crabtree Mall

Belk•Raleigh, NC

23h

About The Position

The Prestige Fragrance Advisor drives sales and delivers a positive customer experience by providing excellent service, building client relationships, demonstrating products, and offering customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, competitive drive, and confidence in a fast-paced environment. This is an hourly, full-time position at Crabtree Mall. The advisor builds customer loyalty through tailored product advice and clienteling, supports sales and store objectives, and creates memorable experiences through relationships with customers, teammates, vendors, and the community. The role also supports promotions, events, omnichannel selling, merchandising, replenishment, store fulfillment, asset protection, and other store operations. Advisors are expected to develop product knowledge and selling skills, maintain presentation and hygiene standards, and contribute to a positive store culture.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Deliver excellent service, use clienteling tools, and provide tailored product advice and recommendations to meet customer needs and preferences.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate available inventory, assortment, and product details.
Use training tools and feedback to build product knowledge, suggestive-selling behaviors, and knowledge of industry tips and fragrance trends.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products in a timely manner.
Maintain visual merchandising, signing, and beauty hygiene standards in accordance with vendor and company directives.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Adapt to changing circumstances and assist with other selling and store operations tasks as assigned.
Support store fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines.