Presales Solutions Engineer - Email Security
About The Position
The Pre-Sales Cybersecurity Solutions Engineer is a customer-facing security professional who provides consultative technical support to customers and internal sales teams. The role focuses on designing, positioning, and explaining cybersecurity solutions that align with customer business objectives across enterprise, hybrid, and cloud environments. The ideal candidate combines technical depth with the ability to translate complex security concepts into clear, business-relevant outcomes. This is a remote position, and the employee is required to reside in the Southeast region of the United States as required for business needs and as determined by SHI management. The role specializes in email security environments, including secure email gateways, API-based protection, phishing defense, and data protection. It involves customer discovery and architecture assessment, solution design and proposal development, demonstrations and technical briefings, proof-of-concept support, internal sales enablement, and coordination of handoffs to post-sales delivery teams.
Requirements
- At least 3 years of experience in cybersecurity, pre-sales engineering, or solutions architecture.
- Broad understanding of email and data security environments across cloud, on-premises, and hybrid architectures.
- Strong knowledge of cybersecurity domains such as identity, network security, endpoint protection, data protection, and security operations.
- Familiarity with security frameworks and standards such as NIST, CIS, and HITRUST.
- Experience supporting sales teams in a VAR, systems integrator, or technology provider environment.
- Strong presentation skills, including the ability to deliver live or virtual demonstrations.
- Excellent written and verbal communication skills.
- High attention to detail, organization, and follow-up.
- Initiative to research, learn, and resolve problems with a positive, collaborative mindset.
- Exceptional relationship-building skills and passion for technology.
- Strong documentation skills, including system and network diagrams and customer-facing presentations.
- Intermediate experience and understanding of security frameworks such as NIST, HITRUST, and CIS.
- Intermediate knowledge of email security technologies, including phishing and business email compromise protection, secure email gateways, API-based email security solutions, data loss prevention, and advanced threat protection.
- Intermediate ability to communicate and sell complex technical products or services by understanding customer needs, articulating value propositions, and providing technical expertise to support the sales process.
- Expertise in email security solutions, including Proofpoint, Mimecast, Abnormal, and other industry-leading vendors, with exposure to broader data security platforms.
Nice To Haves
- CISSP, CCSP, CISM, or SSCP certification.
- Relevant industry or OEM cybersecurity technical or professional certifications.
- Relevant vendor or OEM cybersecurity technical or professional certifications.
Responsibilities
- Lead technical discovery sessions to understand customer business goals, security challenges, and technology environments.
- Assess customer security architectures and identify gaps, risks, and opportunities for improvement.
- Develop high-level architectures, solution proposals, and supporting technical documentation for email security environments.
- Design and recommend scalable cybersecurity solutions aligned with customer requirements and best practices.
- Present security solutions, value propositions, and competitive differentiation to technical and executive audiences.
- Support product demonstrations, whiteboard sessions, and technical briefings.
- Collaborate with technology partners and vendors to validate and refine proposed solutions.
- Assist with pre-sales proof-of-concept efforts to validate technical fitness and business value.
- Provide technical enablement and security-focused training to internal sales teams.
- Ensure a smooth handoff to post-sales delivery teams following opportunity closure.
Benefits
- Medical benefits
- Vision insurance
- Dental insurance
- 401(k)
- Flexible spending account
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
