Prepared Foods Manager

Good Food Holdings Companies•Portland, OR

1d•$25 - $35•Onsite

About The Position

The Prepared Foods Manager leads the Prepared Foods department and its staff, overseeing financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. The role is responsible for delivering an exceptional customer shopping experience through high service standards and product knowledge, while providing leadership in alignment with company values and promoting a positive, progressive work environment. This management position works in a grocery store environment. Schedules are based on business needs and may include evening, weekend, and holiday shifts, with schedules subject to seasonal or staffing-related changes. The role requires maintaining applicable food and work safety trainings or certifications. Work may involve wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, and, depending on location, outdoor work in all temperatures and exposure to allergens or chemicals. The position involves frequent standing, walking, bending, crouching, stooping, and hand and wrist use; occasional stair, step-stool, or ladder climbing; and lifting or carrying as described below.

Requirements

Previous customer service, food service (such as restaurant or catering), retail, or grocery experience.
At least 3 years of food service management or supervisory experience; high-volume experience is preferred.
Previous supervisory experience.
Previous ordering and inventory management experience.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Friendly, customer-service-oriented approach and an interest in food and cooking.
Ability to manage financial results, including labor and profit margin.
Ability to plan, prioritize, and delegate work.
Ability to train, coach, and hold staff accountable.
Basic math and computation skills.
Proficiency with Microsoft Word, Outlook, and Excel, and ability to learn new computer programs and systems.
Ability to work independently, manage time effectively, and multitask in a fast-paced environment.
Self-motivation and high attention to detail, quality, and presentation.
Ability to read, understand, and follow verbal and written instructions and recipes.
Ability to meet the position's physical demands: frequent standing, walking, bending, crouching, stooping, and hand and wrist use; occasional climbing of stairs, step stools, or ladders depending on location; occasional lifting of 50 pounds and frequent lifting or carrying of objects up to 25 pounds.
Complete and maintain any required food and work safety trainings or certifications.

Nice To Haves

Familiarity with culinary terminology, techniques, and industry-standard equipment.
Experience with recipe costing, inventory systems, and ordering systems.

Responsibilities

Manage and oversee all areas of the Prepared Foods department, including directly managing staff through scheduling, performance reviews, coaching, development, and feedback.
Assess, prioritize, delegate, and oversee department tasks and production.
Maintain consistent department conditions, including stocking, rotation, facing, merchandising standards, and category schematics.
Maintain appropriate inventory and in-stock levels to meet sales and margin goals.
Order products based on anticipated sales and seasonal needs; train staff on ordering and production schedules.
Build displays and arrange products to create attractive presentations that highlight featured, unique, and seasonal items.
Plan for weekly advertisements, events, and holidays using available tools and reports, and work with store management to respond to current store trends.
Maintain professional relationships with vendors.
Coordinate with Operations to plan and conduct in-store tastings.
Ensure customer special orders are placed accurately and delivered.
Receive and unload merchandise; check its quality, count, and condition, and communicate issues to management and the merchandising team.
Stock and rotate products with attention to quality and expiration dates; maintain organized, clean backstock areas.
Assist customers with product selection, share product knowledge, and make recommendations based on customer needs.
Assist with food preparation and production; wrap, weigh, and price products according to department policy.
Process made-to-order customer items accurately and promptly.
Plan, lead, and analyze the monthly perishable inventory.
Manage time and multitask; adjust priorities, productivity, efficiency, and speed according to department and store needs.
Respond to emails and other communications and follow through in a timely manner.
Develop understanding of basic Human Resources concepts, use store-level resources to increase knowledge, and establish effective verbal and written communication systems.
Engage customers in a friendly manner and seek opportunities to exceed expectations and enhance their experience.
Adapt tasks as priorities and circumstances change; take a solutions-oriented approach to problems and concerns.
Contribute to an inclusive working and learning environment, value diversity, use a DEI lens, and cooperate respectfully with team members, customers, and vendors.
Give and receive feedback constructively, respond to feedback to improve performance, and uphold company policies, values, and sustainability practices.
Follow food and work safety policies and applicable regulations; contribute to store cleanliness, maintain equipment, and report problems to management.
Demonstrate sound judgment, dependability, organization, and follow-through in work and interactions.
Promote a collaborative team environment through recognition, leading by example, working alongside staff, open communication, and proactive resolution of staff issues and conflicts; adapt to different learning styles.
Perform other tasks and duties as assigned.

Benefits

Employee Assistance Program (EAP) access for all staff.
30% staff shopping discount.
Eligible full-time, regular-status staff who regularly work at least 24 hours per week and have worked for 60 days may receive medical, dental, vision, pre-tax spending accounts, life, accidental death and dismemberment (AD&D), and disability benefits.
Eligible full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years old may participate in the 401(k) program.
PTO accrual begins on the first day of employment; accrual depends on hours worked and tenure.
Potential paid holidays, depending on schedule and tenure.
Supplemental leave pay, such as parental or bereavement leave.
Store incentive program based on financial and operational goals.
Paid time for volunteering at a 501(c)(3) nonprofit.
Discounts on some forms of public transportation.
Adoption assistance.
Up to $40 reimbursement for birthday dinner or New Seasons Market groceries.