Prepared Foods Assistant Manager

New Leaf•Half Moon Bay, CA

4d•Onsite

About The Position

The Prepared Foods Assistant Manager partners with the Prepared Foods Manager to oversee the department and its staff. This management position supports financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. The assistant manager provides leadership aligned with company values and promotes a positive, progressive work environment in keeping with the company’s mission, vision, values, and policies. The role helps manage staff and department operations, including scheduling, coaching, development, feedback, task delegation, production planning, inventory, ordering, merchandising, and customer special orders. It supports sales, labor, and margin goals; maintains product availability and quality; and balances administrative work with an active presence on the sales floor. The assistant manager also serves customers, assists with food preparation and production, and helps ensure the department’s equipment, work areas, and back stock are properly maintained. Work takes place in a grocery store environment, which may include wet or slippery surfaces, moderate noise, temperature extremes in controlled cooler and freezer areas, and, depending on location, outdoor work in all temperatures. The position may involve exposure to allergens or chemicals. The job works at a medium physical-demand level, with frequent or continuous standing and walking, regular lifting and handling of products, and occasional use of stairs, step stools, or ladders. Reasonable accommodations will be made for qualified applicants and employees with disabilities as required by applicable law.

Requirements

Previous food service, retail, or grocery management experience is required.
Knowledge of retail grocery Prepared Foods, Deli, or food production departments, and/or similar restaurant, café, or food industry experience is required.
Entry- to mid-level computer proficiency is required.
Skills to manage financial results, including labor, sales, and profit margin.
Excellent written and verbal communication skills are required.
Basic to intermediate math and computation skills are required.
Ability to read, understand, and follow verbal and written instructions; exercise good judgment; resolve conflicts; and analyze situations to find solutions.
Ability to speak, read, and understand English.
Ability to meet the position’s physical demands, including frequent or continuous standing and walking, lifting and handling products, and occasional climbing of stairs, step stools, or ladders.

Nice To Haves

Experience with Excel and inventory software is preferred.

Responsibilities

Partner with the Prepared Foods Manager to oversee all areas of the department and its staff.
Assist with staff management, including writing reviews, scheduling, coaching, development, and ongoing feedback.
Assess, prioritize, and delegate tasks and production; maintain consistent department conditions.
Ensure products are stocked, rotated, faced, and merchandised according to standards and category schematics.
Support satisfactory in-stock conditions and maintain inventory levels that help achieve sales and margin goals.
Order Prepared Foods products based on anticipated sales and seasonal needs; train staff to write orders and production schedules consistent with department standards.
Build displays and arrange products attractively, highlighting featured, unique, and seasonal items.
Partner with the department manager to plan for weekly advertisements, events, and holidays using available tools and reports.
Maintain professional vendor relationships and teamwork among department staff.
Ensure customer special orders are placed accurately and delivered.
Receive and unload merchandise; check quality, count, and condition; communicate issues to management and the merchandising team.
Stock and rotate products while monitoring quality and expiration dates; maintain organized, rotated, and clean back stock areas.
Assist customers with product selection, share product knowledge, and make recommendations based on customer needs.
Wrap, weigh, and price products according to department policy; process made-to-order items accurately and promptly.
Assist with food preparation and production.
Partner with the department manager to plan, lead, and analyze monthly perishable inventory.
Share knowledge of store products and industry trends, including culinary terminology, product labeling, and common dietary restrictions.
Work with the department manager to meet labor and margin goals, schedule the department accordingly, and develop and execute plans when results do not meet expectations.
Coach department staff to maintain accurate, organized inventory and back stock; handle damaged and spoiled products according to company policy.
Maintain working knowledge of department equipment, train staff, and troubleshoot errors as needed.
Use resources and labor efficiently without compromising quality or service standards; balance administrative duties with presence on the floor.
Engage customers in a friendly manner, provide product information, help locate products, and seek opportunities to exceed customer expectations.
Represent company values, work cooperatively with team members, give and receive constructive feedback, and promote open communication and collaboration.
Take a proactive approach to resolving staff issues and conflicts; recognize staff and lead by example.
Conserve company resources and follow the company’s mission, values, sustainability program, work-safety policies, food-safety policies, and applicable regulations.
Contribute to store cleanliness, maintain equipment, report problems to management, and comply with company rules and department or location guidelines.
Perform other tasks and duties as assigned.