Premium Surgery Counselor

American Vision Partners•Sedona, AZ

23d

About The Position

At American Vision Partners (AVP), the Premium Surgery Counselor guides patients through the surgery process and helps provide a smooth, exceptional experience. The role works in a fast-paced, high-volume environment, scheduling surgeries and surgical appointments, verifying insurance, preparing surgery charts, and coordinating pre-operative preparations. The counselor also educates patients about lens and technology options, discusses financing and payment plans, and serves as a liaison among patients, surgeons, referring physicians, and surgical facilities.

Requirements

High school diploma or GED required.
At least one year of experience in a medical practice.
Ambition, high energy, and determination.
Demonstrated sales skills and a drive to exceed goals and quotas.
Comfort discussing financial options and presenting payment plans.
Excellent verbal and written communication skills.
Ability to make decisions within established protocols and with minimal supervision.
Detail orientation, reliability, and ability to multitask in a fast-paced, high-volume work environment.
Demonstrated ability to meet deadlines.
Strong computer skills.

Nice To Haves

Some college preferred.
Experience in refractive, surgical, aesthetic, or ophthalmology specialties preferred.

Responsibilities

Schedule patient surgeries and pre-operative appointments, including appointments with referring physicians, surgical facilities, ophthalmologists, or technicians.
Build relationships with patients, educate them about lens and technology options, address objections, and close surgical packages.
Prepare surgical charts and label documents with the appropriate surgical paperwork according to ASC Coordinator specifications.
Act as a liaison among patients, surgeons, referring physicians, and surgical facilities throughout pre-operative preparation.
Collect information for upcoming surgeries, including bookings, lens orders, insurance information, histories and physicals, and signed consent forms, and transfer it to the surgical facility.
Assist patients in obtaining financing when needed.
Schedule post-operative appointments as appropriate.
Maintain thorough knowledge of company services and procedures and communicate with patients in a way that earns their trust and business.
Answer telephone inquiries about surgery from patients, their families, and referring physicians.
Perform other tasks as assigned.