Premium Services Supervisor, KeyBank Center

Delaware North • Buffalo, NY

6d • Onsite

About The Position

Delaware North Sportservice is hiring a full-time Premium Services Supervisor at KeyBank Center in Buffalo, New York. The supervisor assists the Premium Club Manager with the operation of premium club concessions, bars, table restaurant service, and in-seat service. Delaware North operates concessions, clubs, and suites for the NHL’s Buffalo Sabres at the 19,200-seat arena, including a members-only fine dining restaurant.

Requirements

• At least 2 years of supervisory experience in a front-of-house restaurant or foodservice position in a high-volume environment.
• Previous experience with a POS system.
• Excellent guest service skills.
• Strong time-management and organizational skills, including the ability to direct several associates’ work simultaneously and plan ahead.
• Good leadership and training skills, including the ability to teach others and delegate tasks.
• Basic math skills and the ability to accurately account for cash and inventory.
• Ability to lift up to 40 pounds for suite setup, service, and cleanup.
• Ability to stand and walk for the entire shift, including walking up and down stairs and lifting as work duties demand.

Responsibilities

• Supervise and coordinate premium club staff, including training them on company and departmental standards and providing constructive and corrective feedback as needed.
• Analyze and resolve problems involving associates, guests, and the operation with assistance from the Premium Club Manager.
• Learn food and beverage menu items to complete financial transactions and answer guest questions effectively.
• Maintain a clean, organized, stocked, and safe area; promptly report low inventory and safety or maintenance issues.
• Complete and assist staff with opening and closing duties according to departmental standards.
• Assist the department manager with scheduling, timekeeping, ordering, and inventory control.

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Eligible team members may receive health, dental, and vision insurance
• Eligible team members may receive a 401(k) with company match
• Eligible team members may receive paid vacation days and holidays
• Eligible team members may receive paid parental bonding leave
• Eligible team members may receive an employee assistance program
• Eligible team members may receive tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed