Premium Service Representative | TB Rays

ASM Global•Tampa, FL

14d•Onsite

About The Position

Legends Global is hiring a Premium Service Representative to serve premium seating clients for the Tampa Bay Rays’ planned ballpark at Hillsborough College in Tampa’s Westshore district. The project is targeting a 2029 opening and is part of the Champions Quarter mixed-use district. The venue is planned to include 11,500 premium seats. The representative delivers high-quality service to premium seating clients throughout their account lifecycle, from onboarding and communications to contracts, payments, hospitality, and ongoing relationship management. The role requires a professional, organized, positive, customer-service-oriented person who can support both clients and the premium sales team. Regular onsite presence and a flexible schedule, including nights, weekends, holidays, and event-based hours, are required. Legends Global describes itself as a partner to live events, venues, and brands, delivering services including project development, sales, partnerships, hospitality, merchandise, venue management, content, and booking. Its stated operating principles are Align, Scale, Connect, Team, and Win. Compensation is competitive and commensurate with experience, skills, and qualifications; the role may also be eligible for an incentive. The company offers medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.

Requirements

Bachelor’s degree.
Two to three years of experience in sports, sales, service, or hospitality.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Resourceful, innovative, and forward-thinking approach.
Excellent time-management and organizational skills.
Strong team-oriented work ethic and a positive, service-first attitude.
Excellent interpersonal, verbal, and written communication skills, with the ability to communicate effectively at all levels internally and externally.
Ability to work well in a team environment and support team members.
Previous experience with CRM and ticketing systems, such as Salesforce, Archtics, or ProVenue.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to work traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.
Ability to maintain regular onsite presence to support project launch, client partnerships, team leadership, and venue-related activity.

Responsibilities

Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.
Lead onboarding, communication, and hospitality efforts to deliver a high-quality, year-round premium experience.
Manage premium accounts throughout their lifecycle, including contract preparation and execution, invoicing, and payment collection, with a focus on achieving 100% annual collections.
Track and report on collection efforts.
Collaborate on the creation and delivery of premium communications.
Help premium clients navigate their online accounts for ticket management and payments.
Provide monthly client touchpoints in person or through email, phone, or written communication.
Maintain accurate account information, contracts, and client notes in CRM systems such as Salesforce.
Support the premium sales team by joining meetings when necessary, processing payments, and creating accounts in ProVenue.
Respond promptly and professionally to service-related inquiries from clients and prospects, exercising discretion.
Contribute to planning and executing special events, including VIP receptions, deposit conversions, gamedays, and out-of-market trips, supporting existing client satisfaction and sales initiatives.
Host premium seating clients at planned events.
Assist with day-to-day operations of the Experience Center.
Identify opportunities to improve the client journey and generate additional revenue.
Support inbound service-related calls from premium accounts.
Perform other duties as assigned.