Premium Service Account Executive

Ilitch Sports + Entertainment•Detroit, MI

5d•Onsite

About The Position

The Premium Service Executive is responsible for managing the overall customer service of all sports and entertainment premium seating clients, including all suite holders. Additional responsibilities include coordinating and managing all premium sales special events.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related area.
Minimum (3) years of progressively responsible and relevant experience in sales and customer service.
Possess the highest integrity and ethical standards.
Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.
Ability to keep accurate and detailed records.
Must be self-directed and goal oriented.
Ability to provide exceptional customer service.
Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
Must be able to work days, nights, weekends, and holidays.

Responsibilities

Establishes and implements a complete service plan for premium seating clients to provide the highest level of guest services, including fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for all sports and entertainment.
Works with premium sales executives and their current clients, making sure contracts are fulfilled, added value is provided, and ensuring that exceptional customer service is maintained.
Builds and maintains relationships with clients through well executed and effective touch points as well as direct and indirect communication ensuring client return on investment is exceeded, etc.
Manages client expectations and service needs as the primary contact.
Document information and pictures from the year to include in suite holder end of year recaps.
Assists with walk-throughs of the premium seating areas to ensure a quality product for all clients.
Develops and executes promotions such as player visits, hospitality, exclusive events related to premium seat client requests.
Manage and track hard and soft costs associated with each assigned account and provide a yearend cost analysis.
Oversees execution of ancillary benefits such as pre-sales of tickets to all events, held in the building, special events, in-game requests, and non-game day access.
Order all collateral for premium sales.
Assist with all sports and entertainment fulfillment.
Plan and execute monthly suite theme nights/gifts.
Implements and fulfills individual game ticket requests
Acts as a premium seating contact during events and ensure client’s questions, requests, logistics, complaints are resolved quickly and effectively.
Manages relationship with the Hospitality Department to ensure the entire experience of the suite holder is first rate.
Manages and coordinates repair, maintenance schedules and monthly checks for suite accounts.
Work with your Premium Sales Executive to develop a renewal plan for assigned accounts in their final year.
Assist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.).