Premium Seating Specialist
About The Position
The Premium Seating Specialist oversees budget, invoicing, payment, service, and overall premium seating operations for Virginia Tech Athletics events in Women’s Basketball, Wrestling, and Baseball, and assists with premium operations for other sports as needed. The position focuses on providing donors and patrons with a first-class experience in premium seating areas and collaborates with event staff and the food service provider. The specialist leads game-day hospitality assistants and works with the ticket solutions team on outbound sales efforts, hosting prospective clients, and educating clients to support a smooth sales process. The position requires routine face-to-face interaction with Virginia Tech Athletics personnel and premium seating patrons at athletic and other club events. Duties must be performed in athletics venues. The role may also support university programs when possible and requires availability for nights and weekends. The position reports to the Assistant Director of Donor Experience & Stewardship.
Requirements
- Proven experience in a fundraising environment, specifically focused on hospitality management, premium seating, and/or operations.
- Past experience building relationships with ticket buyers and donors at all levels in the premium seating space.
- Proven ability to build and execute a plan focused on delivering a first-class experience in a live entertainment venue.
- Ability to work nights and weekends.
- Ability to participate in college or university programs when possible.
- Successful candidate must complete a criminal conviction check.
Nice To Haves
- Bachelor’s degree in business, marketing, communications, sports management, or a related field.
- Technical experience with Paciolan, Salesforce, Blackbaud, or similar customer relationship management software.
- Ability to work in a fast-paced operations environment and quickly solve problems.
- Cross-collaborative mindset and ability to work with a range of teams and individuals involved in the premium seating experience.
Responsibilities
- Assist with premium operations for Women’s Basketball, Wrestling, and Baseball.
- Assist with premium seating logistics, suite holder experience, and vendor coordination.
- Conduct pre- and post-game checks of premium seating areas at Virginia Tech Athletics venues.
- Greet and welcome premium seating guests as they enter Virginia Tech Athletics facilities.
- Resolve service issues encountered by premium product guests.
- Assist with special requests from premium seating guests.
- Perform other service-related game-day duties as needed or assigned by the Assistant Director of Donor Experience & Stewardship.
- Assist in supervising Premium Hospitality Assistants on game days.
- Collaborate with event staff and the food service provider to support premium guest experiences.
- Collaborate with the ticket solutions team on outbound sales efforts, hosting prospective clients, and providing education to support the sales process.
- Oversee budget, invoicing, payment, service, and overall premium seating operations for assigned sports.
- Assist with premium operations for other sports with premium seating needs.
Benefits
- Eligible for overtime
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
