Premium Seating Specialist

Virginia Tech•Blacksburg, VA

5d•Onsite

About The Position

The Premium Seating Specialist reports to the Assistant Director of Donor Experience & Stewardship and oversees budget, invoicing, payment, service, and operations for premium seating at Virginia Tech Athletics events for Women’s Basketball, Wrestling, and Baseball. The position also assists with premium operations for other sports with premium seating needs and works to provide donors and patrons with a first-class experience in premium seating areas. The role collaborates with event staff and the food service provider and leads game-day hospitality assistants. It also works with the ticket solutions team on outbound sales, hosting prospective clients, and educating them to support a smooth sales process. Job responsibilities must be performed in the athletics venues because the position involves routine face-to-face interaction with VT Athletics personnel and premium seating patrons at athletics events and other club events.

Requirements

Proven experience in a fundraising environment, with a focus on hospitality management, premium seating, and/or operations.
Past experience building relationships with ticket buyers and donors at all levels in the premium seating space.
Proven ability to build and execute a plan focused on delivering a first-class experience in a live entertainment venue.
Ability to work nights and weekends.
Participation in college or university programs when possible.
Successful completion of a criminal conviction check.

Nice To Haves

Bachelor’s degree in business, marketing, communications, sports management, or a related field.
Technical experience with Paciolan, Salesforce, Blackbaud, or similar customer relationship management software.
Ability to work in a fast-paced operations environment and quickly solve problems as they arise.
Cross-collaborative mindset and ability to work with a range of teams and individuals involved in the premium seating experience.

Responsibilities

Assist with premium operations for Women’s Basketball, Wrestling, and Baseball.
Assist with premium seating logistics, suite holder experience, and vendor coordination.
Conduct pre- and post-game checks of premium seating areas at VT Athletics venues.
Greet and welcome premium seating guests as they enter VT Athletics facilities.
Resolve service issues encountered by premium product guests.
Assist with special requests from premium seating guests.
Assist with other service-related game-day duties as needed or assigned by the Assistant Director of Donor Experience & Stewardship.
Assist in supervising Premium Hospitality Assistants on game days.
Collaborate with event staff and the food service provider to help deliver memorable donor experiences.
Collaborate with the ticket solutions team on outbound sales efforts, host prospective clients, and provide education to support the sales process.
Perform other duties as assigned.