Premium Sales Supervisor - HISTORY, Ottawa

Live Nation Entertainment • Ottawa, ON

1d • Onsite

About The Position

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you! This role reports directly to HISTORY’s Senior Operations Manager while overseeing the premium sales team. Responsibilities include managing a team of 10 staff, developing engaging sales and marketing incentives and strategies, and learning and operating SevenRooms, Square, and Archtics systems to maximize efficiency and profitability. The role also oversees guest and employee satisfaction, ensuring operational standards are maintained while exceeding departmental goals within Live Nation and MLSE.

Requirements

• Must have 3+ years’ experience in hospitality with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment.
• Must have excellent interpersonal/relationship building skills.
• Must have supervisory, coaching and staff development experience.
• Must have a strong business aptitude.
• Must be Smart Serve Certified and at least 19 years of age or older.
• Have an incredible ability to thrive in a fast-paced and high-volume environment while maintaining first-class hospitality.
• Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries.
• Must be able to work evenings, weekends and holidays as required.
• A passion for live events and desire to ensure every Fan's experience is exceptional!

Nice To Haves

• Experience using point of sales and inventory systems; Square, Sevenrooms and Archtics an asset but not required.
• French, verbal and written an asset.

Responsibilities

• Responsible for training of all non-Food & Beverage show premium positions to service the VIP lounge and Premium Seat locations.
• Works with the Senior Operations Manager in conjunction with MLSE to help market and sell premium seats and experiences.
• Leads and manages team to execute nightly operations in the premium space.
• Schedules and assigns tasks and positions on event days.
• Participates in pre-shift premium operations meeting with PSS team, Operations Supervisor & F&B Manager.
• Conducts all pre-shift meetings and assignments within PSS team.
• Acts as main liaison between PSS and operations team.
• Assists in set-up and organization and cleaning of box seating, VIP lounge, VIP entrance, and concierge stands.
• Reviews box seat inventory and updates sold map prior to show and communicates properly to the team.
• Maintains integrity of the PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time.
• Manages the VIP Premium lounge as point of contact for vendors, entertainment, etc.
• Monitors all Premium locations throughout the evening, including controlling capacity in these spaces.
• Directs VIP hosts to greet box seat guests after arrival and follow-up throughout the evening.
• Works with the Box Office Manager on ticket issues throughout show.
• Assists VIP service team, as needed, with closing open tabs at night end.
• Assists Security with challenging VIP clients and tables.
• Attends meetings as required with Senior Operations Manager and F&B Manager.
• Works collaboratively with other departments to maximize operational efficiency while delivering a once-in-a-lifetime experience to all current and future client-based fans.
• Elevates the client experience.
• Accomplishes additional tasks as assigned by management.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed