Box Office Supervisor - HISTORY, Ottawa

Live Nation Entertainment • Ottawa, ON

1d • Onsite

About The Position

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

Requirements

• A foundation and understanding of event ticketing.
• Experience with Box Office & Ticketmaster systems (TM1, TMWin, Archtics) a strong asset.
• Experience managing a POS system.
• Former leadership and customer service experience is an asset.
• Excellent communication skills in English (verbal and written).
• Proficiency in French is considered a strong asset.
• Understanding of basic computer functions and experience with MS Office (Word, Excel and Outlook).
• General office experience preferred but not required.
• Motivated, proactive self-starter who is organized and detail-oriented, with the ability to work effectively under pressure.
• Ability to remain calm and professional when handling challenging guest interactions, with a focus on effective de-escalation.
• Able to work effectively in loud, high-energy environments.
• A passion for live events and desire to ensure every customer experience is exceptional!

Nice To Haves

• Experience with Box Office & Ticketmaster systems (TM1, TMWin, Archtics)
• Former leadership and customer service experience
• Proficiency in French
• General office experience

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest Lists, Ticket Sales, Ticket Scanning, etc.).
• Assist and support Box Office staff in any of their job functions as needed.
• Participate in on-going training for all Box Office staff, including new hires.
• Work with Premium Seat Sales/VIP team on upsells, inventory management and any other tasks as they arise.
• Assist with pricing initiatives such as Platinum, Flex Pricing, and Special Ticket Offers when applicable.
• Work with Venue Operations/Guest Services on ADA tickets, relocating, or troubleshooting needs as they arise.
• Assist Senior Operations Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
• Generate end-of-night reports for show settlement.
• Create, modify and maintain inventories for all ticketed events in a secure ticketing environment.
• Monitor and maintain functionality of all ticketing computers (software and hardware).
• Help set staff development, performance goals & monitor progress.
• Assist Senior Operations Manager with recruiting and hiring new staff.
• Support disciplinary processes, including performance management, formal corrective actions, and terminations where necessary.
• Communicate venue policies and provide exceptional service to customers, both in person and by phone.
• Resolve customer concerns and complaints and escalate to Venue Senior Management as needed.
• Process in-house ticketing requests and in-person ticket sales.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the Venue Management team, staff and all other venue departments.
• Must be able to work evenings, weekends and holidays as required.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed