Office Administrator - HISTORY, Ottawa

Live Nation Entertainment • Ottawa, ON

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

Requirements

• A basic foundation and understanding of live events.
• Understanding of basic computer functions and experience with MS Office (Word, Excel and Outlook).
• Fluent in English and French (verbal and written).
• Excellent customer service communication.
• Ability to remain calm and professional when handling challenging guest interactions, with a focus on effective de-escalation.
• Motivated, proactive self-starter who is organized and detail-oriented, with the ability to work effectively under pressure.
• Able to work effectively in loud, high-energy environments.
• A passion for live events and desire to ensure every customer experience is exceptional!

Nice To Haves

• General office experience, preferred.
• Experience with ticketing & Ticketmaster systems is a strong asset.
• Experience managing a POS system.

Responsibilities

• Manage office operations and procedures including payroll management, vendor invoicing, customer service, daily venue operations reporting to the Senior Operations Manager, and working with the show Accountant on event reconciliation.
• Coordinate with Live Nation Accounting team to ensure show accounting and petty cash controls are fulfilled.
• Support the Management team by acting as a liaison with staff, including production Management, and providing daily assistance as needed.
• Provide hourly employee scheduling assistance to venue Management team as directed.
• Assist in the onboarding process for new hires.
• Coordinate and schedule vendor services including cleaning, medical attendants, elevator maintenance, pest control, and other contracted support services.
• Coordinate materials and equipment for internal meetings.
• General maintenance and support of office tech such as printers.
• Ensure all office supplies are adequately stocked and coordinates inventory and organization of all storage spaces.
• Main contact for venue deliveries.
• Efficiently process incoming and outgoing mail and packages, promptly distributing them to designated recipients.
• Manage and operate venue Lost and Found program including returning lost items to fans.
• Manage the venue general email inbox and phone line which involves addressing guests’ questions, including set times and event inquiries and involving respective departments to address concerns.
• Other duties as assigned.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed