Premium Manager

Compass Group•Athens, GA

1d•$60,000•Onsite

About The Position

Levy is a hospitality company that defines the sports and entertainment hospitality experience. They are a market leader and have been recognized as one of the most innovative companies in sports and a top employer for diversity. Levy's portfolio includes restaurants, sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers, and they cater major events like the Super Bowl, Grammy Awards, and various All-Star Games. This role is responsible for overseeing the day-to-day operations for the Akins Ford Arena premium spaces. The Premium Manager will manage and lead a team of associates, handle client relations, and ensure the food offered to customers is of superior quality.

Requirements

Two to four years fine dining restaurant management experience is required
Comprehensive food and wine knowledge. Applicant should be well versed on food and wine pairings
Requires operations management experience with purchasing knowledge
Excellent communication and computer skills are needed, including knowledge of MS Office products

Nice To Haves

Minimum of Associate's Degree preferred
ServSafe Certified preferred

Responsibilities

Deliver exceptional guest service and hospitality in suites, clubs, and premium spaces.
Ensure premium guests receive a consistent, high-quality experience.
Resolve guest concerns and service issues promptly and professionally.
Build relationships with suite holders, club members, and VIP guests.
Conduct post-event follow-up and collect guest feedback.
Oversee all suite and club operations before, during, and after events.
Ensure spaces are set according to event requirements and service standards.
Coordinate food and beverage service execution.
Manage event-day logistics and staffing plans.
Conduct venue walkthroughs and quality inspections.
Recruit, train, coach, and develop frontline supervisors and hourly staff.
Lead pre-shift meetings and communicate operational expectations.
Monitor employee performance and provide ongoing feedback.
Ensure adherence to service, safety, and sanitation standards.
Foster a positive, guest-focused culture.
Drive premium food and beverage sales.
Monitor labor costs and scheduling efficiency.
Manage budgets and departmental expenses.
Analyze sales performance and identify revenue opportunities.
Support promotions, upselling initiatives, and premium service programs.
Complete operational reports and business recaps.
Maintain accurate event documentation and records.
Track performance metrics and guest feedback.
Manage ordering systems and billing processes.
Ensure compliance with company policies and procedures.
Oversee inventory levels for food, beverage, supplies, and equipment.
Ensure accurate requisitions and product ordering.
Monitor product quality and presentation standards.
Minimize waste and control costs.
Conduct inventory audits as required.
Partner with culinary, concessions, operations, sales, and facility teams.
Communicate event requirements and service expectations.
Participate in planning meetings for premium events.
Coordinate with client representatives and venue stakeholders.
Ensure compliance with health, safety, sanitation, and alcohol service regulations.
Maintain cleanliness and organization of premium spaces.
Enforce company policies and operational standards.
Support emergency response procedures and incident reporting.
Other Duties as assigned.