Premium Services Manager
Aramark•Boston, MA
•$65,000 - $75,000•Onsite
About The Position
The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This person leads game day operations for suites and premium services, while also managing off day catering for both university and non university clients.
Requirements
- Requires at least 2 years of experience
- Requires a bachelor's degree or equivalent experience
- Available to work event based hours
- Must have excellent communication skills
- Complete Food Handlers and Alcohol Service Certifications as required
- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
- Ability to stand for extended periods of time
Nice To Haves
- Prior experience in a management or supervisory role preferred
- Previous experience in events, hospitality, premium services, and catering preferred
Responsibilities
- Develop and complete premium seating and premium dining solutions to meet customers' needs
- Manage and execute off day catering operations, including both university and non university client events
- Develop and maintain effective client and customer rapport across game day and non game day business
- Deliver consistent quality in planning and carrying out events
- Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
- Assist clients in planning special events and providing creative solutions to clients' needs
- Train and lead premium services employees to ensure catering and event standards are followed, ensuring quality in final presentation
- Provide completed Banquet Event Orders to team and provide quality assurance that all requests are met prior to event
- Responsible for delivering food and labor targets across both game day and off day catering operations
- Responsible for execution of arena events of varied size and scope, including staffing and management
- Ensure accurate reporting of all premium services related revenue, expenses, and receivables
- Recruit, train, schedule, and develop team members
- Ensure compliance with all food, occupational, and environmental safety policies
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off
- parental leave
- disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
