Manager, Premium Operations

Fortegra•Jacksonville, FL

5d•Onsite

About The Position

Responsible for ensuring established procedures and guidelines are followed, and SLA requirements are achieved within assigned business unit(s). Provides support, direction, and guidance for associates and acts on issues as they relate to skills, knowledge, training and development. Monitors and maintains the company’s guidelines for administration and quality control standards.

Requirements

Bachelor's degree or equivalent work experience.
8+ years of work experience with insurance or related financial experience.
5+ years management experience.
Experience with reconciliations and receivable tracking.
Experience of working with clients to provide excellent customer service to external and internal clients.

Nice To Haves

Demonstrated ability to solve problems.
Idea leader – formulates multiple new ideas and implements.
Proven ability to exceed performance expectations and create value for consumers, customers and Fortegra.

Responsibilities

Monitor, evaluate and report status of production to ensure that unit is meeting monthly performance and financial requirements.
Ensure accurate and timely processing of producer/customer payments and resolution of discrepancies.
Monitor aging reports and minimize overdue receivables.
Ensure compliance with internal controls, financial policies, & relevant regulations.
Prepare and present receivable metrics.
Ensure accurate and timely reconciliations of customer data.
Monitor and evaluate workflow to analyze needs and identify problem areas.
Ensure training is in place to meet requirements at all levels within the unit.
Coach and develop associates to meet and/or exceed performance goals.
Monitor service levels achieved, ensure records are maintained and analyzed, initiate actions, and issue reports on achievement to users, providers, and management.
Review all services to ensure cost effective performance and keep abreast of the industry to ensure our services meet or exceed the competition.
Evaluate associates and complete performance evaluations with recommendation for salary adjustment or disciplinary action or performance improvement plan.
Interview and evaluate applicants for employment.
Develop team and ensure appropriate backups exist for all job functions.
Document and counsel associates regarding unacceptable behaviors or performance.
Monitor the performance of all SOX processes and controls following the approval process.
Maintain and update Desk Manual documentation in the approved format.
Suggest changes in procedures to improve efficiency and eliminate on-going problems.
Demonstrate the following attributes: Idea Generator, Thought Leader, and Problem Solver.
Assist with AOP development and Budget Management.
Assist in obtaining Fortegra Corporate goals around production, EBITDA and Revenue Growth.
Conduct performance evaluations for direct reports; review and approve performance evaluations for indirect reports.
Interview and select qualified applicants for employment.
Assist in development and implementation of new programs.