Manager, Premium Audit

Western National Group & Umialik Insurance•Edina, MN

3d•$104,000 - $143,440•Hybrid

About The Position

Western National is seeking a Manager, Premium Audit to join their team. The individual in this role will have the opportunity to lead the daily operations of the premium audit team while ensuring the accurate and timely completion of premium audits. This role combines technical expertise in premium auditing with people leadership, quality assurance oversight, and continuous process improvement to support operational excellence and exceptional customer service.

Requirements

Eight-plus years of premium audit experience.
Experience auditing complex commercial accounts.
Expert knowledge of premium audit methodologies and regulatory frameworks.
Strong understanding of workers’ compensation and/or general liability classifications.
Knowledge of insurance industry practices, underwriting concepts, and premium audit standards.
Demonstrated leadership experience, including coaching, mentoring, leading change, and influencing cross-functional partners.
Strong analytical, critical thinking, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Strong relationship-building and customer service skills.
Exceptional organizational, time management, prioritization, and attention-to-detail skills.
Demonstrated learning agility, sound business judgment, and strategic thinking.
Proficiency with audit and policy administration systems and Microsoft Office.
Associate’s or bachelor’s degree in accounting, finance, business, or a related field, or equivalent experience.

Nice To Haves

Professional insurance designations, such as APA, CIPA, CPCU, ARM, or similar.
Experience leading quality assurance initiatives and implementing operational improvements.
Experience interpreting complex regulatory and classification issues.
Ability to build strong partnerships across underwriting, claims, billing, loss control, and agency partners while driving continuous improvement.

Responsibilities

Leads, coaches, mentors, and develops a team of premium auditors by providing training, performance feedback, onboarding support, and equitable workload management.
Serves as the technical subject matter expert for complex premium audits, classification issues, and regulatory interpretation while communicating industry, legal, and regulatory changes.
Identifies trends and recommends process, workflow, and system improvements that enhance efficiency, quality, and compliance.
Oversees audit quality by conducting quality reviews, leading quality assurance initiatives, and developing best practices and procedures.
Monitors, analyzes, and reports team performance metrics, including accuracy, productivity, and turnaround time, to ensure quality and service expectations are achieved.
Assists in resolving billing disputes, audit-related customer concerns, and other escalated situations.
Performs or oversees onsite, virtual, and hybrid audits of large and complex commercial accounts, including analysis of financial and operational records and interpretation of complex classification and rating issues.
Handles escalated audit discrepancies, customer disputes, and complex audit situations while ensuring compliant audit documentation.
Reviews reported state test audit differences, identifies discrepancies, and prepares responses within established deadlines in collaboration with leadership.
Partners with underwriting by communicating operational, classification, and exposure changes that may affect account insurability.
Collaborates with underwriting, claims, billing, and loss control teams to analyze findings, share information, and support sound underwriting decisions.
Communicates audit results and recommendations with policyholders and agency partners.
Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
Performs special projects and other duties as assigned.