Premium Lounge Floor Manager- AMEX Centurion Lounge - DCA Airport
About The Position
FLIK, a division of Compass Group USA, is hiring a Floor Manager for the AMEX Centurion Lounge at Ronald Reagan Washington National Airport. This role is suited to a hands-on hospitality leader who develops teams, engages with guests, and maintains exceptional service standards in a fast-paced premium lounge environment. The Floor Manager leads front-of-house operations, coaches lounge associates, monitors the guest experience, and coordinates closely with culinary and beverage teams. The position requires strong floor presence, excellent communication, and the ability to resolve service challenges with professionalism and urgency.
Requirements
- Experience in leadership in fine dining restaurants, hotels, airport lounges, VIP lounges or clubs, or corporate dining is required.
- Open availability for early mornings, evenings, weekends, and holidays.
- Strong food and beverage knowledge.
- Financial and business acumen.
- Proficiency with Microsoft Office.
Nice To Haves
- Two to four years of hospitality or food service management experience.
- Previous supervisory experience in a premium, high-volume environment.
- ServSafe certification preferred.
Responsibilities
- Direct daily front-of-house and guest-service operations.
- Lead, train, and motivate lounge associates.
- Maintain premium food, beverage, and hospitality standards.
- Monitor cleanliness, presentation, guest flow, and service execution.
- Resolve guest concerns and support effective service recovery.
- Coordinate with culinary, beverage, client, and airport partners.
- Support scheduling, attendance, compliance, and associate development.
- Maintain food safety, sanitation, and operational standards.
Benefits
- Comprehensive benefit package
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential eligibility for paid and/or unpaid time off benefits under applicable federal, state, and local laws
- Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
