Floor Manager- AMEX Centurion Lounge - DCA Airport
About The Position
FLIK, a division of Compass Group USA, is hiring a Floor Manager for the AMEX Centurion Lounge at Ronald Reagan Washington National Airport. This hands-on hospitality leadership role oversees front-of-house operations in a fast-paced premium lounge environment. The Floor Manager develops and coaches associates, engages with guests, maintains exceptional service standards, and coordinates closely with culinary and beverage teams. The role requires a strong presence on the floor, excellent communication, and the ability to resolve service challenges professionally and urgently.
Requirements
- Experience in leadership in fine dining restaurants, hotels, airport lounges, VIP lounges/clubs, or corporate dining is required.
- Open availability for early mornings, evenings, weekends, and holidays.
- Strong food and beverage knowledge.
- Financial and business acumen.
- Proficiency with Microsoft Office.
Nice To Haves
- Two to four years of hospitality or food service management experience.
- Previous supervisory experience in a premium, high-volume environment.
- ServSafe certification preferred.
Responsibilities
- Direct daily front-of-house and guest-service operations.
- Lead, train, and motivate lounge associates.
- Maintain premium food, beverage, and hospitality standards.
- Monitor cleanliness, presentation, guest flow, and service execution.
- Resolve guest concerns and support effective service recovery.
- Coordinate with culinary, beverage, client, and airport partners.
- Support scheduling, attendance, compliance, and associate development.
- Maintain food safety, sanitation, and operational standards.
Benefits
- Comprehensive Benefit Package
- Medical
- Dental
- Vision
- Life Insurance / AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Employee Referral Bonus
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
