Premium Collections Specialist

Auto-Owners Insurance Company • Lansing, MI

4d • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Premium Collections Specialist professional to join our team. The position requires the person to: Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses. Apply payments to proper accounts. Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments. Make computer inquiries and entries. Research and correct processing problems. Update and maintain records according to established guidelines. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Requirements

• High school diploma or general education degree (GED) or equivalent related work experience
• Excellent oral and written communication skills
• Ability to handle multiple assignments
• Ability to work in the U.S. without current or future sponsorship

Nice To Haves

• Experience working at an insurance agency preferred

Responsibilities

• Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
• Apply payments to proper accounts.
• Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments.
• Make computer inquiries and entries.
• Research and correct processing problems.
• Update and maintain records according to established guidelines.

Benefits

• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave
• Friendly work environment
• Structured training program
• Employee mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED