Premium Auditor I/II

Arbella Insurance Group•Quincy, MA

7d•$60,000 - $88,000

About The Position

Under the supervision of the Premium Audit Team Manager, the Premium Auditor completes voluntary audits on less complex commercial lines accounts, including annual and canceled workers’ compensation and general liability policies. The role verifies the accuracy of exposures, classifications, and calculations submitted by insureds before final billing. It supports company profitability through accurate, timely audits and strong customer service that develops and maintains positive relationships with agents and insureds. The candidate will be hired at the appropriate level based on experience. The position involves reviewing business and financial records, communicating with insureds and agents, researching classification codes, documenting changes, resolving disputes, and responding to inquiries. It also contributes to audit-process improvements and works with the Audit Team, management, underwriters, and IT as needed.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent work experience; years of experience may be considered in lieu of a college or other formal degree.
1 to 5 years of business experience in financial or equivalent roles.
Basic to intermediate competency in Microsoft Word, Excel, and Outlook.
Business writing and mathematics competency sufficient to produce letters, memos, and emails and calculate figures, sums, discounts, interest, commissions, and proportions.
Curiosity, continuous-improvement orientation, problem-solving ability, and a growth mindset.

Nice To Haves

Knowledge of or experience in Premium Audit or Commercial Lines Underwriting.

Responsibilities

Review voluntary audits and examine insureds’ payroll, subcontracted work, sales, receipts, tax records, and other documents to determine the accuracy of general liability or workers’ compensation exposure.
Contact insureds by email or telephone when additional information is needed to evaluate risk or determine a classification.
Complete quality voluntary audits accurately and on time while maintaining a high level of customer service.
Assist insureds professionally with questions, concerns, or completion of audit forms.
Research the validity of classification codes under applicable national, state, or local regulations and corporate standards; identify inconsistencies and notify the Team Manager for approval of changes.
Alert underwriters and the Team Manager to significant exposure or classification changes and document changes or concerns accurately in policy systems.
Collaborate with the Audit Team on communications with underwriters, agents, or insureds regarding class-code changes or significant exposure variances.
Manage disputes professionally and promptly, working to resolve discrepancies within two weeks unless awaiting further documentation.
Use diverse software applications and enter audit data accurately and consistently.
Maintain confidentiality of insureds’ payroll, tax records, and other sensitive business information.
Conduct follow-up calls with agents or insureds to address questions or concerns.
Respond to internal and external telephone and written inquiries within 48 hours, including audit disputes and requests to reassign a voluntary mail audit to a physical audit.
Follow Commercial Lines Underwriting Criteria for waived audits as needed, ensuring audits occur at least every two or three years in accordance with the waiver criteria.
Work with the Audit Team, Team Manager, or IT department to report audit-system defects and suggest system changes that streamline the process.
Identify opportunities for continuous improvement to promote consistent audits, product quality, and a professional customer experience.
Communicate professionally and with integrity with internal and external customers.