Premium Audit Supervisor

ICW Group•San Diego, CA

20h•Hybrid

About The Position

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

Requirements

Bachelor's degree from four-year college or university required in Accounting, Business, Management or related field, or equivalent combination of education and experience.
Minimum 5 years of experience working with billing and billing systems, audit review, and all rules/regulations for all states.
Working knowledge of billing, accounts receivable, billing systems and audit review, required.
Familiarity with insurance rules, regulations and laws for all states.
Must have excellent communication skills.
Ability to apply principles of logic to a wide range of intellectual and practical problems.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to use technology to help assist in interpreting the data provided.

Responsibilities

Supervises all internal audit processing activities, both technical and clerical.
Supervises Premium Audit inside operations, including technical and administrative processing activities.
Monitors workload and plans for fluctuations in volume to ensure departmental timelines are met.
Coordinates Premium Audit operational processes with audit activities and partners closely with Premium Audit leadership to achieve department objectives.
Monitors departmental performance goals and implements strategies to ensure targets are achieved.
Operates as the Premium Audit department leader.
Partners with internal departments, including Premium Accounting, Claims, Unit Stat, IT, Legal, and Underwriting, to resolve complex and escalated issues, improve processes, provide training, and serve as a technical resource.
Communicates with insureds and agents to address escalated audit-related issues and support resolution.
Compiles and distributes reports to Premium Audit Leadership.
Works with IT on new systems and automation as needed to be more efficient.
Performs departmental staffing and personnel duties.
Assists leadership team as needed.
Helps to develop skills and career planning of team members.
Develops new procedures and training as needed.
Develops and supervises a Premium Audit team.
Develops and supervises a Premium Audit Quality team, including Reviewers and Technical Specialists responsible for quality assurance and dispute resolution.
Provides daily direction to Premium Audit team.
Communicates Mission, Values and other organization operating principles to direct reports.
Establishes and maintains the overall work cadence and, in partnership with Manager, ensures performance and outcomes strive for excellence in delivery and customer experience.
Ensures that the entire team is engaged and that leadership practices encourage development, recognition and retention.
Establishes and adheres to hiring criteria, on-boarding and training requirements for incoming staff.
Oversees the performance management and development process for the team and performs performance management duties, development planning and coaching for direct reports.
Manages technology and other resources, workload and customer requests for Premium Audit services.
Ensures adherence to all Company policies and procedures and Compliance responsibilities.
Ensures data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and members of the team.
Directly supervises employees within the Premium Audit team and carries out supervisory responsibilities in accordance with company policies and applicable laws.
These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.