Premium Audit Administrative Clerk

Frank Winston Crum Insurance•Clearwater, FL

2d•Onsite

About The Position

FrankCrum is a Top Workplace! Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 40 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!" We are excited to announce our search for a full-time Premium Audit Administrative Clerk! This job contributes to the mission of FrankCrum by analyzing basic Premium Audit reports, emails, mailings, phone calls, notifications, etc. prepared directly by insured or by internal and external premium auditors. Handles the quality and timely review, processing and handling of all non-productive audits and re-opens of non-productives for all lines of business and for all states. This includes full term policies, cancellations, short rates, and interim audits. Verifies and validates entity, ownership, classifications, applicable state rules and regulations Reviews and validates exposure limitations as they apply to individuals, corporate officers or partners and makes corrections as needed. Updates agency and policyholder contact info for all systems. Reviews and updates assignments ordered and not received within 90+ days of audit order. Prepares and sends email or mail notifications to all third-party service partners for status updates on all outstanding assignments aged more than 90- days. Stays up to date on State Regulations, Officer Min/Max, NCCI/PAAS, UW & Compliance rule changes. Provides referrals to Underwriting on pertinent information found during the review process. Assists brokers and policyholders with questions concerning findings and renewal exposures. Provides excellent customer service, interpersonal and teamwork skills by phone, written & in-person communications. Develops strong relationships with policyholders, premium audit team, and business segments including Underwriters and Underwriter Assistants, Customer Support & Policy Operations/Services Provides quality reviews of all Premium Audit procedures and updates procedures per Quality Team and Management authorization. Reviews and inspects all notes in Sure/CRM (reviewers, auditors, vendors) for timeliness and effectiveness. Answers a high volume of incoming phone calls, predominantly calls concerning the premium audit process.

Requirements

Intermediate understanding of the premium audit process, revisions, disputes, reopens, etc. at a competent level, ability to progress and learn at an advanced level.
Two (2) years of experience performing high-volume data entry, fielding premium audit phone calls, emails, requests for reopens and explaining the premium audit worksheets.
High school diploma or equivalent is required.

Responsibilities

Analyzes basic Premium Audit reports, emails, mailings, phone calls, notifications, etc. prepared directly by insured or by internal and external premium auditors.
Handles the quality and timely review, processing and handling of all non-productive audits and re-opens of non-productives for all lines of business and for all states, including full term policies, cancellations, short rates, and interim audits.
Verifies and validates entity, ownership, classifications, applicable state rules and regulations.
Reviews and validates exposure limitations as they apply to individuals, corporate officers or partners and makes corrections as needed.
Updates agency and policyholder contact info for all systems.
Reviews and updates assignments ordered and not received within 90+ days of audit order.
Prepares and sends email or mail notifications to all third-party service partners for status updates on all outstanding assignments aged more than 90- days.
Stays up to date on State Regulations, Officer Min/Max, NCCI/PAAS, UW & Compliance rule changes.
Provides referrals to Underwriting on pertinent information found during the review process.
Assists brokers and policyholders with questions concerning findings and renewal exposures.
Provides excellent customer service, interpersonal and teamwork skills by phone, written & in-person communications.
Develops strong relationships with policyholders, premium audit team, and business segments including Underwriters and Underwriter Assistants, Customer Support & Policy Operations/Services.
Provides quality reviews of all Premium Audit procedures and updates procedures per Quality Team and Management authorization.
Reviews and inspects all notes in Sure/CRM (reviewers, auditors, vendors) for timeliness and effectiveness.
Answers a high volume of incoming phone calls, predominantly calls concerning the premium audit process.

Benefits

Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan.
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Employee Assistance Program at no cost to the employee
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education Benefit Program at the IRS Maximum allowance
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs
Disaster Relief Fund for employees