Premier Technical Account Manager
About The Position
As a Premier Technical Account Manager, you will serve as the strategic technical partner and primary relationship owner for assigned high-value advisory firms. This role combines deep platform expertise, consultative advisory capability, and portfolio management to ensure clients derive maximum value from Orion's solutions. Senior TAMs handle complex client relationships, elevated service needs, and provide informal mentorship and escalation support. As we continue to evolve and live our Orion values, we are looking for someone to grow with us. It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations. Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.
Requirements
- A minimum of three (3) years of experience in client service, customer success, or financial services as required
- Has experience supporting complex advisory firms or high-touch segment
- Has experience as escalation resource or senior IC preferred
- Has strategic client relationship and portfolio management experience
- Has consultative advisory and influence skills
- Has strong analytical reasoning applied to client operations
- Deep functional understanding of SaaS-based fintech platforms
- Can translate complex technical concepts into business guidance
- Has cross-functional collaboration and project leadership experience
- Has executive-level communication and presentation skills
- Has independent judgment in prioritization and risk assessment skills
- Can mentor peers through influence rather than authority
- Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization
Nice To Haves
- Has a minimum of an Associate’s degree as preferred
Responsibilities
- Serve as the primary strategic and technical relationship owner for assigned Premier advisory firms
- Develop deep understanding of each client's business model, operational structure, and strategic goals
- Own ongoing client engagement across onboarding, training, adoption, and lifecycle activities
- Provide consultative guidance on Orion platform capabilities across multiple functional areas
- Anticipate client risks and opportunities by monitoring usage patterns and service trends
- Lead periodic business reviews with clients to assess adoption and satisfaction
- Manage client inquiries and service issues by coordinating cross-functional teams
- Oversee execution of customized workflows aligned to client operating models
- Maintain accurate client documentation including reference guides and service records
- Serve as project lead for client initiatives, coordinating SMEs, Product, and Development teams
- Act as escalation point for complex client situations requiring advanced judgment
- Plan and lead onsite or virtual strategic sessions to strengthen executive relationships
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
