Premier Account Manager

Flare•Scottsdale, AZ

6d•Hybrid

About The Position

We believe everyone should have access to the legal services they need. Funded by leading VC firms, Flare (formerly Themis-Tech) is an industry leader in legal technology. We're reimagining how clients and attorneys work together, with one goal: to make legal services accessible to those who otherwise wouldn't be able to afford it. We're a team of creative problem-solvers who want to make the world a better place. We're a startup at our core: fast-moving, constantly evolving, and deeply committed to building alongside our team. That means this role isn't just about managing what exists today — it's about shaping what comes next. You'll join us at an exciting stage where your ideas, creativity, and ownership will directly influence how our account management function operates and grows.

Requirements

3–5+ years in account management, client success, or B2B relationship management (SaaS, marketplace, or professional services preferred).
Comfortable with KPIs and dashboards, and able to connect the dots between actions and business impact.
Thrive in ambiguity, embrace change, and get energy from creating structure in evolving environments.
Creative, resourceful, and proactive in identifying solutions across accounts and internal teams.
Take accountability for your portfolio's success and push for results.
Skilled at working cross-functionally and influencing without direct authority.

Nice To Haves

Familiarity with the following platforms: Claude, Salesforce, Tableau, Slack, Google Workspace, Vonage, Dialpad.
Knowledge of the legal industry or law firm operations.
AI-forward mindset: Open to using tools like Claude, Google Gemini, or other AI to increase efficiency, create resources, or innovate workflows.

Responsibilities

Own the success of your portfolio, serving as a coach, advocate, and strategist.
Partner cross-functionally with Managing Attorneys and CSMs to align attorney performance with state needs and broader company goals.
Embrace an ownership mentality — treating your portfolio like your business and driving measurable results.
Obsess over the data to unlock even stronger performance.
Thrive in a startup environment where change is constant and opportunities to build are everywhere.
Drive attorney performance across volume, efficiency, and quality metrics.
Identify growth levers across your portfolio — conversion, capacity, case mix, geographic expansion — and partner with each attorney on a plan to unlock the next level of their business.
Translate performance improvements into measurable impact (e.g., increased client conversions, reduced churn, or time savings).
Monitor key portfolio metrics (case volume, conversion rates, client satisfaction, etc.). Be able to easily speak to the movement within your portfolio with detail and ease.
Run monthly business reviews with each attorney, anchored in data and tied to a clear forward plan.
Set goals, track progress, and escalate when needed.
Collaborate with state leadership (Managing Attorneys, Paralegals) to align account performance with state-level outcomes.
Build strong, trust-based relationships with your attorneys, understanding their operations, challenges, and growth objectives.
Serve as the single accountable owner for the relationship — providing strategic coaching while holding accounts accountable to expectations.
Be the attorney's cheerleader and celebrate when they have wins, but also be there for action-oriented guidance when there are learnings or areas of improvement.
Work across Product, Marketing, and Operations to surface attorney needs, translate them into business cases, and advocate for solutions that unlock measurable growth.
Share insights and patterns in solution-oriented frameworks from your accounts to drive product improvements and operational efficiency.