Client Manager, Premier

Guardian Life Insurance•Work From Home - AL, AL

4d•$54,690 - $89,850•Hybrid

About The Position

As the Client Manager, Group Benefits - Premier Accounts, you will be the main contact for our Premier Account (mid market) client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will be responsible for persistence, growth, and profitability of your book of business through relationship development with clients, brokers, and key internal stakeholders. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com.

Requirements

BA or BS degree preferred or equivalent work experience
Minimum 3 years of experience in account management or sales; group insurance experience preferred
Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce
Ability to flex environments, operating & building rapport effectively both in virtual and live environments
Ability to adapt to changes in a fast paced and dynamic environment
Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements
Must reside in or a commutable distance to Atlanta, GA area.
Legally authorized to work in the United States, without the need for employer sponsorship.

Nice To Haves

client management and negotiation skills are essential for this role.
Well versed on consultative selling skills, negotiation skills, and the ability to influence and persuade
Comfortable with virtual communication, presentation, consultative selling, and relationship building
A team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization and customer orientation
Able to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills
Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results
Able to exercise sound judgment and manage conflict
Able to exude confidence and demonstrate optimism and positive attitude
Advanced in organizational and time management skill

Responsibilities

Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
Oversight of the account, building strong relationships with clients and brokers/consultants
Work closely with internal partners to gain buy-in for the account management strategy and position
Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
Balance the needs of the client with those of the business
Achieve yearly financial growth goals