Premier Concierge Security Officer

Citadel Security USA•Denver, CO

2d•Onsite

About The Position

Citadel Security USA is seeking an experienced, service-oriented Premier Concierge Security Officer to provide security and guest assistance at an assigned Denver property. The role combines professional security awareness with the welcoming approach and polished communication expected in a premium concierge setting. The officer will create a positive first impression for tenants, visitors, and guests while monitoring security conditions, managing access, answering questions, documenting activity, and responding to safety concerns. The position requires balancing attentive customer service with consistent enforcement of established procedures and sound judgment.

Requirements

High school diploma or GED.
At least 5 years of public-facing customer service experience.
At least 1–2 years of professional security experience.
Active Guard Card and valid driver’s license.
Required security licensing for the assigned location, including the applicable City and County of Denver SGL credential.
Ability to communicate clearly and professionally with people from varied backgrounds.
Strong observation skills and attention to detail.
Ability to remain composed, tactful, and helpful during stressful interactions.
Basic knowledge of security operations, emergency procedures, and post orders.
Clear written communication skills and ability to prepare accurate incident reports.
Basic computer skills and ability to use digital reporting applications.
Ability to stand and walk for extended periods while completing patrols.
Sound judgment, discretion, and ability to maintain confidentiality.
Ability to pass a comprehensive background check and complete required drug screening if applicable.
Willingness to complete all required Citadel Security USA onboarding procedures.

Nice To Haves

Associate degree or higher education.
Two or more years of experience in security, law enforcement, or military service.
Previous work in concierge services, hospitality, retail, guest relations, or a comparable customer-facing environment.
Experience with access control systems, surveillance equipment, and electronic reporting platforms.
Demonstrated ability to handle guest concerns, communicate boundaries diplomatically, and maintain a polished professional presence.

Responsibilities

Welcome tenants, visitors, and guests courteously, confidently, and professionally.
Answer general questions about property access, directions, operating hours, amenities, restrooms, and lost-and-found procedures.
Learn the property layout, tenant locations, amenities, and visitor procedures to provide accurate assistance.
Conduct routine foot patrols to identify unusual activity, unsecured access points, and potential safety hazards.
Monitor CCTV cameras, alarms, and access control systems, report irregularities, and follow response procedures.
Verify credentials and visitor authorization, issue badges when required, and maintain accurate access records.
Address tenant and guest concerns patiently and professionally, using discretion to resolve routine service issues.
Respond to disturbances, suspicious activity, alarms, and emergencies according to established protocols.
Use verbal de-escalation and appropriate communication techniques to manage difficult interactions safely.
Inspect assigned doors, windows, gates, and equipment for security concerns or maintenance issues.
Apply property rules, access restrictions, company policies, and post orders consistently and respectfully.
Prepare accurate reports documenting patrols, incidents, unusual observations, and relevant guest interactions.
Communicate important information to supervisors and appropriate personnel to support continuity between shifts.
Protect confidential information and use discretion when handling sensitive requests or incidents.
Use approved digital tools, including platforms such as TrackTik, to complete activity logs and required documentation.