Premier Client Specialist

Bank of Montreal • HB Centennial, CO

4d

About The Position

The Premier Client Specialist serves as the primary client contact, uncovering financial needs and providing holistic banking and investment solutions in compliance with applicable policies and regulations. The role takes a consultative, financial-planning-oriented approach to relationship building and recommendations, with a focus on acquiring new clients, growing assets under management through deposits and investments, and increasing investment penetration across an assigned portfolio. Solutions may include simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. The specialist collaborates with Financial Advisors when clients have more complex needs and provides guidance on products, pricing, services, and referrals to experts.

The position develops and executes a business plan and sales strategies, builds community and referral relationships, coordinates outreach and client events, and sources revenue through acquisition and deeper existing relationships. It delivers consistent service, supports onboarding and documentation, conducts client reviews, introduces clients to digital platforms, and escalates complex complaints or unresolved situations. The specialist monitors performance against goals, implements plans to address gaps, mentors and trains branch personnel, and works with stakeholders to support strategic initiatives.

The role requires product and financial expertise, sound credit judgment, and adherence to security, safeguarding, confidentiality, ethical, regulatory, and risk-management requirements. In the United States, the position originates consumer loans and requires Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity. Work may include other duties as assigned.

Requirements

• Typically, at least 3 years of relevant experience.
• Proven experience in a financial services organization, demonstrating knowledge of banking products, associated services, pricing strategies, and profitability management.
• SIE Exam, State Life and Health insurance license, and Series 6, 63, and 65, or Series 7 and 66; licenses not already held are required within 120 days of the role start date.
• Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash flow analysis; lending processes and directives; credit risk policies and standards; supporting processes; applicable legal and regulatory requirements; and Bank policies.
• In-depth understanding of brokerage and insurance products.
• In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
• In-depth understanding of personal trust and investment management.
• In-depth knowledge of client portfolio management.
• Technical proficiency gained through education and/or business experience.
• Intermediate proficiency in financial needs discovery, product and solution design, and investment, insurance, and advisory products.
• Advanced proficiency in deposit and cash management, lending and credit, prospecting and acquisition, sales strategy and execution, advisory and communication, client onboarding, experience and retention, portfolio and relationship management, risk and compliance, learning agility, and collaboration.
• For the U.S. role, Federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
• A criminal background review and credit history evaluation are required for the U.S. role.
• Restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Post-secondary degree in a related field of study is preferred but not required.

Responsibilities

• Act as the primary client contact to identify financial needs and provide holistic banking and investment solutions.
• Acquire new clients and assets, grow deposits and investments, and increase investment penetration within the assigned portfolio.
• Use a consultative, financial-planning-oriented approach to develop recommendations and provide financial advice, guidance, and solutions.
• Provide solutions from the defined banking and investment offering, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance.
• Collaborate with Financial Advisors on clients with more complex financial needs.
• Proactively work with the assigned portfolio to uncover needs, provide solutions, and identify sales opportunities.
• Recommend products, pricing, and services, and connect customers with experts for financial decisions.
• Develop, maintain, and execute a business plan and sales strategies to meet sales objectives.
• Identify short- and long-term value creation opportunities for target customer segments.
• Build relationships in the community, identify prospects and centres of influence, and develop two-way referral relationships.
• Coordinate outreach for seminars, campaigns, and client events.
• Cultivate relationships with key client stakeholders and act as a trusted advisor on long-term financial decisions.
• Deliver consistent client service using established playbooks and guidelines; support onboarding, documentation, and service delivery.
• Escalate complex or unresolved client situations and complaints.
• Develop product knowledge and financial expertise for the assigned product portfolio.
• Support strategic initiatives with internal and external stakeholders and build effective stakeholder relationships.
• Monitor sales and service performance against plans, identify gaps, and implement actions to resolve issues and close gaps.
• Provide individual and group training to mentor and coach branch personnel on serving mass affluent clients.
• Review credit applications, apply sound credit-granting principles, and recommend remedies to maintain acceptable asset and credit quality.
• Follow security and safeguarding procedures and conduct due diligence to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Protect customer and Bank information in accordance with Bank policies and procedures.
• Execute work accurately, efficiently, and on time, including quality customer review meetings for retention and relationship expansion.
• Apply the Bank's Risk Management Framework and Risk Culture, make informed decisions within approved Risk Appetite, and comply with policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Training and coaching
• Manager support and network-building opportunities
• Potential performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed