Pre-Services Referral Coordinator

The US Oncology Network•Eugene, OR

10h

About The Position

Willamette Valley Cancer Institute and Research Center is seeking a Pre-Services Referral Coordinator to join the Centralized Schedulers at its Eugene Central Business Office. The coordinator receives, processes, and coordinates incoming patient referrals from physicians, providers, hospitals, and other healthcare organizations. The role ensures referral information is complete and accurate and is processed promptly to support appropriate patient scheduling, insurance authorization, and continuity of care. The coordinator serves as a liaison between referring providers, patients, clinical staff, and insurance carriers. The position requires strong medical-office skills and knowledge of clinical terminology, interpreting medical referrals, coordinating patient care, responding to provider requests, and managing scheduling workflows. It is a full-time, 1.0 FTE position located in Eugene. The general pay scale is $20.00–$28.00; the actual hiring rate depends on factors including experience, education, responsibilities, location, and performance.

Requirements

High school diploma or equivalent.
High proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Knowledge of healthcare referral processes and medical-office operations.
Understanding of medical terminology, insurance plans, and authorization requirements.
Strong organizational, multitasking, verbal and written communication, prioritization, attention-to-detail, and data-entry skills.
Customer-service-focused approach when interacting with patients and providers.
Ability to work independently and collaboratively in a team environment.
Problem-solving and critical-thinking skills.

Nice To Haves

Minimum of 1–2 years of healthcare scheduling, medical-office, referral-coordination, patient-access, or related experience.
Experience working with EHR/EMR systems.

Responsibilities

Receive and process incoming referrals through electronic medical records, fax, phone, email, and online portals.
Review referrals for completeness, accuracy, and required supporting documentation.
Verify patient demographics, insurance information, and referral requirements.
Enter referral data accurately and efficiently into the electronic health record or medical record system.
Coordinate patient scheduling based on referral urgency, provider specialty, and organizational guidelines.
Contact referring providers to obtain missing documentation or clarification.
Monitor referral work queues and prioritize cases to meet service-level expectations.
Track referral status from receipt through scheduling and appointment completion.
Contact patients with scheduling assistance, appointment information, and referral updates.
Maintain accurate records while complying with HIPAA, privacy, and confidentiality requirements.
Resolve referral issues and escalate complex cases when appropriate.
Generate referral reports and maintain referral tracking metrics.
Support departmental goals for patient access, customer service, and referral turnaround times.