PRE SERVICE REP - PATIENT ACCESS CENTRAL - FULL-TIME DAY SHIFT (24274)

Bergen New Bridge Medical Center • Paramus, NJ

4d

About The Position

Bergen New Bridge Medical Center is seeking a Pre Service Rep to support patient access and scheduling. The role helps ensure patients arrive prepared for appointments and that the hospital has accurate information needed to bill for services. The representative follows established protocols for scheduling and collecting financial information, obtains financial clearance and approvals, and supports a positive experience for patients, families, and visitors.

Requirements

• At least 2 years of work experience in customer service or a related field.
• Proficient knowledge of medical terminology, billing practices, and coding.
• Proficient computer skills.
• Proficiency with Microsoft Office Suites.
• Excellent verbal and written communication skills.
• Proficient mathematical skills.
• Outstanding people skills.
• Strong organizational skills.
• High school diploma, GED, or suitable equivalent.

Nice To Haves

• Bilingual ability, with Spanish speaking and conversational skills, is a plus.

Responsibilities

• Enter accurate service dates, codes, demographic details, and insurance information into the hospital scheduling system.
• Schedule and book appointments.
• Obtain relevant patient, procedure, and physician information.
• Complete required processes daily and in a timely manner.
• Verify and obtain prior authorization when needed.
• Respond promptly to requests and messages left on the work phone.
• Follow established protocols for scheduling and collecting financial information.
• Refer self-pay patients to the financial assistance department to schedule an appointment before services.
• Obtain financial clearance and approval for patients seeking services.
• Preregister patients by verifying demographic and insurance information at scheduling.
• Collect deposits toward deductibles and co-insurance.
• Participate in educational programs and in-service meetings.
• Promote the hospital’s mission, vision, and values.
• Greet patients, families, and visitors with a positive attitude.
• Perform other duties as assigned to support the department and organization.

Benefits

• Medical, dental, and vision plans.
• Generous time-off policy with vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED