About The Position
The Pre-Sales Support Specialist plays a critical role in supporting the sales organization by coordinating vendor pricing and developing accurate, compliant non-integration quotes. This role is responsible for collecting and analyzing pricing and availability data, managing vendor interactions, and producing high-quality quotes that enable efficient deal execution. The Specialist works closely with Account Executives to improve response time, enhance quote accuracy, and support margin discipline, while ensuring a high level of service and responsiveness.
Requirements
- 2–5+ years of experience in pricing, quoting, sales support, procurement, or sales operations
- Strong organizational and time management skills, with the ability to manage high volumes of work
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
Nice To Haves
- Experience working with ERP or CRM systems (e.g., NetSuite)
- Experience coordinating with vendors or suppliers
- Familiarity with technology products or distribution environments
Responsibilities
- Partner with Account Executives to support pre-sales activities and quote development
- Clarify request requirements and objectives to ensure accurate execution
- Provide proactive updates on request status, timelines, and next steps
- Maintain a solutions-oriented approach, particularly when managing urgent or complex requests
- Source pricing from multiple vendors (minimum of three where applicable)
- Collect and document key data, including pricing, availability, lead times, freight, and quote validity
- Evaluate vendor options and recommend the most effective solution based on cost, timeline, and vendor alignment
- Manage vendor deal registrations, including submission, tracking, and documentation within NetSuite
- Prepare accurate, customer-ready, non-integration quotes using NetSuite
- Ensure all quotes include correct products, quantities, pricing, lead times, and validity dates
- Identify and propose alternative solutions when constraints arise (e.g., substitutions, alternate vendors, phased delivery)
- Present multiple quote options when appropriate, outlining trade-offs related to cost, availability, and timelines
- Manage incoming requests through established intake and tracking processes
- Meet defined service level agreements (SLAs) and communicate risks proactively
- Maintain accurate and complete documentation in NetSuite
- Collaborate with procurement to share vendor performance insights and recurring issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
