Pre-Registration Representative - Northwest Campus

Community Health Systems•Tucson, AZ

7d•Onsite

About The Position

The Pre-Registration Representative supports the Central Scheduling department at Northwest Medical Center and manages prior authorization submissions for seven providers. The role pre-registers scheduled patients before appointments, accurately collecting demographic, insurance, and financial information and helping ensure efficient patient access. Work may involve multiple registration settings, including the Emergency Department, Outpatient Services, and Admissions.

Requirements

0–2 years of experience in a customer service role.
0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Proficiency in patient registration systems, insurance verification tools, and financial counseling processes.
Strong understanding of medical insurance policies, prior authorization requirements, and payment collection procedures.
Excellent communication and customer service skills for interacting with patients, families, and healthcare staff.
Ability to handle sensitive patient information confidentially and comply with HIPAA regulations.
Strong problem-solving skills to resolve registration and insurance-related issues.
Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
Strong organizational and multitasking skills.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.

Responsibilities

Pre-register scheduled patients and obtain and verify demographic, insurance, and financial information before appointments.
Collect patient deductibles, co-payments, and coinsurance according to facility guidelines.
Verify insurance eligibility and benefits using electronic systems and contact insurance companies as needed.
Enter and update patient information in the electronic registration system accurately and in compliance with requirements.
Obtain informed consent and scan required documents, including identification, insurance cards, and physician orders.
Protect patient health information by following HIPAA and facility confidentiality policies.
Explain financial obligations, provide payment-plan options, and document collection activities.
Complete pre-registration steps before patients arrive to help reduce wait times.
Provide professional customer service, answer patient inquiries, and direct patients as needed.
Comply with state, Joint Commission, and other regulatory requirements.
Maintain regular and reliable attendance and comply with policies and standards.
Perform other duties as assigned.
Manage prior authorization submissions for seven providers.