Pre-Registration Representative - Northwest Campus

Community Health Systems Professional Services Corporation•Tucson, AZ

7d•Onsite

About The Position

The Pre-Registration Representative supports the Central Scheduling department at Northwest Medical Center and manages prior authorization submissions for seven providers. The role pre-registers scheduled patients before appointments by accurately collecting demographic, insurance, and financial information; verifying coverage; obtaining authorizations; and communicating financial obligations. It supports patient access across the Emergency Department, Outpatient Services, and Admissions to facilitate check-ins and minimize delays.

Requirements

0–2 years of experience in a customer service role.
0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Proficiency in patient registration systems, insurance verification tools, and financial counseling processes.
Strong understanding of medical insurance policies, prior authorization requirements, and payment collection procedures.
Excellent communication and customer service skills for interacting professionally with patients, families, and healthcare staff.
Ability to handle sensitive patient information confidentially and comply with HIPAA regulations.
Strong problem-solving skills to resolve registration and insurance-related issues efficiently.
Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
Strong organizational and multitasking skills to manage multiple patient interactions and administrative duties.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.

Responsibilities

Pre-register scheduled patients by obtaining and verifying demographic, insurance, and financial information before appointments.
Accurately collect patient deductibles, co-payments, and coinsurance in accordance with facility guidelines.
Verify insurance eligibility and benefits using electronic verification systems and contact insurance companies as needed.
Enter and update patient information in the electronic registration system accurately and compliantly.
Obtain informed consent and scan required documents, including patient identification, insurance cards, and physician orders.
Protect patient health information by following HIPAA and facility confidentiality policies.
Communicate financial obligations to patients, provide payment plan options, and document collection activities.
Complete pre-registration steps before patient arrival to help reduce wait times.
Provide professional customer service by greeting patients, addressing inquiries, and directing them as needed.
Ensure compliance with state, Joint Commission, and other regulatory agency requirements.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with all policies and standards.