Pre-Registration Representative

Legacy Health • Portland, OR

7d • $21 - $30

About The Position

The Pre-Registration Representative supports Legacy Health’s mission by contacting patients and family members to complete pre-registration and related documentation, explaining patient financial liability, and sharing important procedural information. The role helps create accurate medical and financial records through collaboration with Revenue Cycle and scheduling departments, and completes administrative tasks and required legal documentation.

Requirements

• High school diploma or equivalent.
• At least one year of healthcare experience or equivalent education in pre-registration, admitting, patient access, or applicable clerical support.
• At least six months of customer service experience.
• Demonstrated ability to communicate clearly in English.
• Ability to work efficiently with minimal supervision and exercise independent judgment within stated guidelines.
• Strong written and verbal communication and interpersonal skills that promote cooperation and teamwork.
• Ability to withstand varying job pressures and organize and prioritize related tasks.
• Ability to perform multiple tasks simultaneously.
• Strong public relations skills and ability to communicate in a calm, succinct, business-like manner.
• Ability to interact with people in stressful situations.
• Ability to identify alternative means of communication as needed.
• Ability to adapt to change.
• Net typing speed of 40 WPM and PC-based computer skills.
• Familiarity with 10-key.
• Knowledge of medical terminology.

Nice To Haves

• At least two years of college education, including satisfactory completion of college-level Health Records coursework.
• Previous registrar experience.
• Third-party payer experience.
• Understanding of health plan and benefit structures.
• National Certification of CHAA.

Responsibilities

• Contact patients and/or family members to complete pre-registration of demographic and visit information, and document outcomes according to documentation standards.
• Inform patients of estimated patient liability within regulatory timelines and collect applicable copayments, coinsurance, deposits, and payments by phone.
• Return patient phone calls, answer questions about logistical information, and explain critical items patients should bring to procedures.
• Complete assigned administrative and downtime activities.
• Collaborate with Revenue Cycle and scheduling departments to create accurate medical and financial records.
• Collect and provide required legal documentation to meet state and federal compliance regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED