Pre-Registration Representative/Patient Access/FT/Day

UHS•Amarillo, TX

2d•Onsite

About The Position

Northwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work. A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values. Visit us online at: https://www.nwths.com/careers Position: Pre-Registration Representative Position Summary: The employee assumes responsibility and accountability of admission/registration processes; patient flow from pre-registration through dismissal, and initial financial arrangements for accounts. This position supports an organizational culture for Service Excellence and practices the Service Excellence standards to all customer groups. Job Duties/Responsibilities: Utilize the appropriate skills in accepting responsibilities of assignments while exhibiting teamwork techniques and effective communications which contribute to the overall operation of the department. Understands, participates in, and contributes to quality improvement process for the Department and Institution. Applies appropriate policies and procedures, as set forth by the Department of Business Systems for the purpose of assessing and communicating patient needs, from pre-admission through dismissal, by obtaining demographic and financial information, with explanation and collection of payment obligations and completion of appropriate applications for financial assistance. Cross-train to other job duties as deemed appropriate by Supervisor/Director. Accept additional duties as assigned. Assumes responsibility for position’s impact on the departmental budget as it relates to the overall functioning of the organization.

Requirements

High School diploma or GED
Minimum one year job related experience recommended
Intense customer/people interaction experience preferred
Recommend moderate to intense concentration and attention to detail
Typing skills
Computer experience desirable
Ability to read, write and converse in English.
Ability to communicate with staff, physicians, support agencies, patients, families, vendors and others.
Ability to remain calm and composed under stress.
Bending, lifting (10-20 lbs), grasping, fine hand coordination, pushing and pulling, prolonged standing and/or sitting.
Ability to tolerate low noise levels for prolonged periods.
Ability to function when exposed to hazardous chemicals and/or biological materials.
Ability to respond to pages, telephones and other auditory stimulation.
Quantitative/mathematical ability (addition, subtraction, multiplication, division).
Ability to evaluate and interpret information and make independent decisions.

Responsibilities

Utilize the appropriate skills in accepting responsibilities of assignments while exhibiting teamwork techniques and effective communications which contribute to the overall operation of the department.
Understands, participates in, and contributes to quality improvement process for the Department and Institution.
Applies appropriate policies and procedures, as set forth by the Department of Business Systems for the purpose of assessing and communicating patient needs, from pre-admission through dismissal, by obtaining demographic and financial information, with explanation and collection of payment obligations and completion of appropriate applications for financial assistance.
Cross-train to other job duties as deemed appropriate by Supervisor/Director.
Accept additional duties as assigned.
Assumes responsibility for position’s impact on the departmental budget as it relates to the overall functioning of the organization.