Automotive Pre-Owned Sales Consultant - Lexus Raleigh

Hol-Dav Inc•Raleigh, NC

About The Position

Johnson Lexus of Raleigh is seeking a motivated, personable Pre-Owned Sales Consultant to guide customers through the vehicle-buying experience, from their first conversation through delivery and beyond. The role involves helping customers navigate a diverse, changing inventory that includes multiple makes and models as well as Lexus Certified Pre-Owned vehicles. Automotive sales experience is welcome but not required; relationship-building, customer care, follow-through, and consistent effort are emphasized. The consultant works with Sales Management and Finance, responds to internet leads and other inquiries, maintains customer and sales records in the dealership CRM, and develops repeat and referral business. The position offers the opportunity to build product knowledge across multiple brands and grow a customer base within Johnson Automotive, an organization that values performance, professionalism, teamwork, customer relationships, and continued development. Earnings depend on learning the sales process, developing relationships, following up consistently, and building business.

Requirements

Strong interpersonal and relationship-building skills.
Excellent verbal and written communication skills.
Ability to listen, ask effective questions, and establish trust.
Polished, professional, customer-focused approach.
Strong organization and consistent follow-through.
Curiosity and initiative to learn changing pre-owned inventory.
Comfort with technology and ability to learn dealership CRM and sales systems.
Ability to manage multiple customers, leads, appointments, and priorities.
Strong work ethic and willingness to prospect, follow up, and develop new business consistently.
Ability to work independently and contribute to a team environment.
Valid driver’s license and driving record acceptable under Company standards.
Flexibility to work a retail automotive schedule, including Saturdays as required.

Nice To Haves

Previous automotive sales experience.
Experience in hospitality, retail, customer service, relationship-based sales, or another performance-driven environment.

Responsibilities

Welcome customers and provide a professional, comfortable, engaging sales experience.
Ask questions to understand customers’ needs, preferences, lifestyle, and budget.
Help customers explore the pre-owned vehicle selection and build knowledge of inventory across multiple makes and models.
Present vehicle features, technology, condition, history, and ownership benefits accurately and professionally.
Explain Lexus Certified Pre-Owned vehicles and program benefits when applicable.
Conduct professional and informative test drives.
Assist customers in evaluating purchase, financing, and trade-in options.
Prepare and present pricing proposals in accordance with dealership guidelines.
Partner with Sales Management and Finance to support customers through the purchase process.
Respond promptly to internet leads, phone inquiries, and other prospective customers.
Follow up with prospective and existing customers by phone, email, text, and other approved channels.
Maintain accurate customer information and sales activity in the dealership CRM system.
Build repeat and referral business through relationships and consistent follow-through.
Stay current on inventory, incoming vehicles, manufacturer programs, warranties, and competitive products.
Complete required dealership and manufacturer training.
Conduct vehicle deliveries and help customers understand vehicle features and technology.
Introduce customers to the Service team and help establish an ongoing relationship.
Generate appointments and prospect for new business.
Meet individual sales and performance objectives and demonstrate professionalism, teamwork, and reliable attendance.