Pre Arrivals Marketing Coordinator

Marriott Vacations Worldwide•Newport Beach, CA

4d•Remote

About The Position

The Pre-Arrival Marketing Coordinator telephonically uses sales techniques to encourage eligible guests to purchase or schedule preview package sales/tours in order to maximize revenue while maintaining existing guest loyalty to the Company, assists guests in mapping out their vacation agenda, responds to any guest concerns and provides excellent customer service to guests. This position is a Work From Home/Remote Position and must comply with all Work From Home or Remote Worker policies and procedures outlined by the department and/or the company.

Requirements

Excellent sales and persuasiveness skills
Excellent verbal and written communication skills
English language proficiency
Excellent customer service skills
Excellent computer skills

Nice To Haves

Vacation Ownership marketing experience preferred but not required

Responsibilities

Encourage customers via the phone to purchase or schedule preview package sales/tours using approved sales techniques that maximize revenue while maintaining existing guest loyalty to the Company.
Explain details and requirements related to attending a sales presentation accurately to potential owners.
Verify that customers meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
Offer approved premiums (gifts) to customers, as additional incentives for attending the preview/sales presentation.
Actively listen and respond positively to guest questions, concerns, property facilities/services questions and requests using brand or property specific process to resolve issues, delight, and build trust.
Recognize opportunities to up-sell the customer and sell enhancements to create a better company experience or event.
Meets or exceeds outlined personal performance standards.
Ensures compliance with department and company SOP’s and wage and hour rules and laws.
Comply with quality assurance expectations and standards.
Receive, record, and relay messages accurately, completely, and legibly.
Speak with others using clear and professional language and answer telephones using appropriate etiquette
Develop and maintain positive and productive working relationships with other associates and departments.
Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Maintain confidentiality of proprietary materials and information, protect the privacy and security of guests and coworkers, and protect company assets.
Attend trainings and meetings as required or requested.
Complies with all Work From Home/Remote Worker policies and procedures.