Pre Sale Coordinator

Sotheby's•New York, NY

About The Position

Sotheby’s is looking for an experienced Pre-Sale Experience Coordinator to own the operational execution of sales in accordance with company policies and best practices while delivering high-quality client service. This dynamic role is ideal for a candidate who thrives in a fast-paced environment, enjoys multi-tasking and organizational tasks whilst coordinating all key processes leading up to the sales. The successful candidate will support sales across departments.

Requirements

Degree in business administration or equivalent field preferred
At least 1-3+ years’ experience in business administration and/or client service
Exceptional client service skills including strong verbal and written communication skills
Competencies in legal, finance and/or project management
Operationally minded with an appetite for technology
Ability to multi-task, prioritize and manage challenging deadlines
Creative problem solver with ability to act quickly and effectively under pressure
Highly organized and detail oriented
Self-motivated, enthusiastic, and able to work both independently and as part of a team
Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable

Responsibilities

Collaborate with wider business to address client enquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Ensure all required legal and compliance documentation are on file including photo ID, proof of address, payment instruction and W8/9 forms
Liaise with clients and manage property throughout the sale cycle
Communicate with clients, shipping coordinators and overseas and regional offices to facilitate inbound shipments, obtain export licenses and arrange customs clearance in accordance with sale deadlines
Manage consignment agreements and terms of sale including requesting legal contracts, generating SAP contracts, tracking receipt of all contracts, IC disclosures and IC recipient contracts
Work closely with Legal department and Business Manager/Director on sale agreements with complex, highly managed terms
Collaborate with Business Manager/Director with regards to guarantees and irrevocable bids, ensuring all due diligence requirements are met
Work with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalog and sale deadlines
Arrange for property to be authenticated, where necessary, in line with various committee deadlines
Coordinate the movement of property internally and externally for third-party services (such as restorers, external experts, authentication committees, photographers)
Set reserves in systems
Review presale compliance reports (AML, ALR) and complete High-Value Lot (HVL) forms as necessary
Prepare lot cards for exhibition
Coordinate post-auction transactions including post-auction sales, account adjustments and canceled sales
Obtain and action recommendations for unsold property and facilitate return to consignor shipment and/or collection
Process missed reserves
Follow pending payments with post sale
Liaise with Post-Sale to manage consignor expectations as it relates to late payment
Coordinate and facilitate the compliant processing of private sales, including contract preparation and logistics
Monitor and process House Property and Temporary Admission (TA) property quarterly
Support Inactive Inventory Initiative and work closely with Specialist department and Operations to meet inventory targets