Guest Arrivals, Reception DCO

Sea World•Orlando, FL

7d•Onsite

About The Position

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Requirements

Be a current ambassador within the Guest Arrivals department
Be in good standing (cannot have written warning or higher level of corrective action).
Be able to thoroughly and effectively train new ambassadors in proper area procedures, safety procedures, and proper guest services
Demonstrate excellent verbal/written communication skills
Set the example for other ambassadors in terms of job performance
Understand and demonstrate excellent guest service techniques

Responsibilities

Facilitate training using approved SOPs, lesson plans and other training resources provided to ensure ambassadors are comfortable working in their assigned area or with their assigned equipment.
This training will certify, test, audit, and properly document, as required, the ambassadors training according to the Standard Operating Procedures of the assigned area or equipment
Ensure that the ambassadors receive the highest quality training in regards to safety and guest service
Observe ambassador's performance and supplement training on a continuous basis
Role model daily operations and procedures in terms of personal job performance
Other duties as assigned by department management