Guest Reception Manager

Montage Hotels & Resorts • Laguna Beach, CA

1d • Onsite

About The Position

The Guest Reception Manager is responsible for the management of all aspects of the Front Desk/PBX/Bell & Valet functions in accordance with hotel standards.

Requirements

• One year experience in a similar position
• Two years hotel experience, preferably in front of the house and guest relations
• High School graduate, college degree preferred
• Full knowledge of front desk operations
• Working knowledge of computers
• Excellent communication skills, both written and spoken
• Guest relations training
• Property management system experience preferably Opera and/or ResortSuite
• Current CPR and first aid certification
• Ability to understand guest problems and find solutions
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties
• Ability to promote positive relations with guests, staff and vendors
• Ability to remain calm, courteous and helpful
• Ability to think clearly and quickly
• Ability to prioritize, organize and follow-up
• Ability to maintain confidentiality of all guests and inn information
• Ability to work cohesively with all departments
• Ability to communicate verbally by phone, radio, pager, in person and in writing

Responsibilities

• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
• Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree