Guest Reception Manager

Montage International • Laguna Beach, CA

3d • Onsite

About The Position

The Guest Reception Manager is responsible for the management of all aspects of the Front Desk/PBX/Bell & Valet functions in accordance with hotel standards. Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

Requirements

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house and guest relations.
• High School graduate, college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
• Ability to promote positive relations with guests, staff and vendors.
• Ability to remain calm, courteous and helpful.
• Ability to think clearly and quickly.
• Ability to prioritize, organize and follow-up.
• Ability to maintain confidentiality of all guests and inn information.
• Ability to work cohesively with all departments.
• Ability to communicate verbally by phone, radio, pager, in person and in writing.

Responsibilities

• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
• Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

Benefits

• We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED