Bilingual Guest Reception

Hilton Grand Vacations • San Antonio, TX

1d • Onsite

About The Position

The Bilingual Guest Receptionist is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and advising incoming calls. The Reception Representative will always represent Bluegreen expertly in both appearance and communication with guests and fellow associates.

Requirements

• High school diploma or equivalent
• 1 year of general office and customer service experience.
• Ability to type 45 wpm
• Intermediate knowledge of MS Office applications
• Be willing to work weekends
• Bilingual with English and Spanish

Responsibilities

• Greeting all guests in a warm and professional manner.
• Understand and follow all processes as outlined in the Guest Training Manual.
• Maintain a positive working relationship with the Sales, Marketing, and Admin departments.
• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
• Accurately assign guests to a Sales Representative in order they arrive.
• Ensure all information is updated in Concierge from the guest registration within a timely fashion.
• Answer all incoming calls, research customer issues, and advance to a manager/supervisor as needed.

Benefits

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan
• Life insurance
• Company stock purchase program
• Team Member Travel Program - enjoying discounted rates at incredible properties around the globe
• Generous Paid Time Off Program and Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Industry-leading training, top notch technology and continuous support.
• Daily Pay program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED