Guest Reception Representative

Hilton Grand Vacations • Charleston, SC

1d • Onsite

About The Position

The Guest Reception Representative will be responsible for providing outstanding service to both internal and external customers while supporting Sales and Marketing Departments by performing a variety of responsibilities in a smooth and consistent manner. This role involves managing sales executive rotations, checking in guests and owners for sales presentations, answering and directing phone calls, tracking attendance, managing kitchen supplies inventory, assisting with departmental premiums, and fulfilling reasonable management requests.

Requirements

• High school diploma or equivalent.
• Warm welcoming smile and demeanor to greet all guests and other team members.
• Previous customer service experience.
• Helpful and impeccable communication skills
• Professional appearance and friendly demeanor.
• Strong Understanding of Microsoft Suite

Responsibilities

• Set and update the various Sales Executive rotations daily and any specialty rotations on the effective dates.
• Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
• Answer all phone calls and direct to the appropriate extension number.
• Track daily attendance and training attendance.
• Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
• Assist with extra premiums for all departments and reconciles nightly.
• Carries out all reasonable requests by management of which a team member is capable of performing.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED