Pre-Arrival Specialist | SRH Pre-Arrival Access Services | Full Time | Days

Singing River Health System • Pascagoula, MS

2d • Onsite

About The Position

The Patient Access Services Pre-Arrival Specialist uses computerized scheduling software and the departmental phone system to schedule appointments, perform pre-certification and authorization as needed, collect benefits, and complete other pre-registration functions for outpatient procedures requested by patients and physician offices. The specialist answers calls promptly and professionally, captures accurate patient demographic information and maintains its data integrity, and schedules appointments at appropriate times to support effective use of department resources.

The specialist must understand pre-procedure preparations and communicate them appropriately to patients, guardians, and physicians’ offices. The role works with departmental nurses and staff to address scheduling conflicts, and with Patient Access Registration Specialists and Financial Counselors to facilitate pre-registration of scheduled patients. The position reports to the Manager of Patient Access Services and does not supervise others.

The role is based at the Pascagoula Financial Services Building and Singing River Pascagoula Hospital. The listed schedule is Monday through Friday, either 8:00 AM–4:30 PM or 8:30 AM–5:00 PM. Changes to days off, shifts, or weekends may be made according to hospital needs.

Requirements

• High school diploma or equivalent required.
• Complete appropriate de-escalation training by the end of the 90-day position orientation.
• Demonstrate keen mental faculties, assessment, and decision-making abilities.
• Have strong speaking, enunciation, written, and verbal communication skills.
• Have emotional stability conducive to dealing with high stress levels and the ability to work under pressure and meet deadlines.
• Have attention to detail and the ability to multitask in complex situations.
• Maintain collaborative and respectful working relationships throughout SRHS and with other organizations.
• Have superior customer service skills and professional etiquette.
• Have proficient computer skills, including keyboard proficiency, and the ability to use office technology such as telephones and fax machines, as well as MS Outlook and Word.
• Be able to work assigned schedules, with the understanding that days off, shifts, or weekends may change according to hospital needs.
• Meet the described physical and sensory demands, including office and facility movement, repetitive keyboard use, close visual work, and ability to remain active for extended periods.

Nice To Haves

• Some college.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service.

Responsibilities

• Schedule outpatient procedure appointments using computerized scheduling software and the departmental phone system.
• Perform pre-certification and authorization as needed.
• Collect benefit information and complete other pre-registration functions.
• Answer calls timely and professionally.
• Capture correct patient demographic information and maintain data integrity.
• Schedule appointments at appropriate times in accordance with departmental requirements and resource needs.
• Communicate pre-procedure preparation information to patients, guardians, and physicians’ offices.
• Work with departmental nurses and staff to communicate scheduling conflicts.
• Coordinate with Patient Access Registration Specialists and Financial Counselors to facilitate pre-registration of scheduled patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED