Pre-Admission Office Coordinator - On Call - Lake Tahoe Surgery Center, Zephyr Cove NV
About The Position
The Pre-Admission Office Coordinator coordinates the daily operations of an outpatient pre-admission testing clinic serving Barton’s PACU Pre-Authorization and Lake Tahoe Surgery Center departments. The position supports regulatory compliance, scheduling, admitting, telephone and message routing, patient lobby upkeep, insurance verification and authorization, spreadsheet preparation, document management, and essential Perioperative Surgical Home functions. The coordinator maintains strong working relationships with physicians and staff to support coordinated patient care. The role assists with pre-admission testing appointments, patient registration and admission, surgical scheduling, patient records, office supplies and environment, communications, projects, audits, surveys, and statistics. It also supports staff, trains assigned personnel, and performs other duties as needed. The position is on call one to two days per week, with no weekends.
Requirements
- High school diploma or GED is strongly preferred.
- Current American Heart Association CPR/BLS certification (BLS for the Healthcare Provider), or ability to obtain it before the start date.
- Knowledge of, or experience with, medical terminology.
- Computer proficiency sufficient to document, communicate, and enter information into an electronic medical records system.
- Organized, committed, and dependable; able to meet deadlines and follow organizational policies.
- Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
- Ability to work in a stressful environment and take appropriate action.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Ability to communicate effectively in English in compliance with patient safety standards.
Nice To Haves
- College-level coursework in the delivery of care in a medical clinic.
- Two to three years of experience in hospital registration, scheduling, and/or business or medical office processes.
- EPIC experience.
- Bilingual abilities.
Responsibilities
- Coordinate the daily operations of the pre-admission office.
- Provide consistently exceptional care.
- Oversee office supply ordering, including monitoring and ordering medical gases, identify needed repairs and maintenance, and maintain a safe physical environment for patients, staff, and visitors.
- Assist staff with scheduling and coordinating pre-admission testing appointments and ensure test results are returned to the ordering provider.
- Assist and support staff with daily office duties and functions.
- Answer telephone calls, emails, and messages; respond to common questions about the perioperative department; and route messages to appropriate staff.
- Call patients to preregister them and confirm demographic, insurance, advance directive, and financial information.
- Admit patients on the day of surgery and collect projected financial obligations when necessary.
- Document upfront collections and applicable discounts, and send collected monies to Barton cashiers.
- Obtain insurance pre-authorizations for non-Barton providers.
- Maintain the safety and comfort of the patient lobby.
- Distribute monthly Infection Control reports to physicians, analyze responses, and compile results in the appropriate spreadsheet.
- Assemble patient charts for each day's surgeries and scan charts after surgery to support timely coding and billing.
- Screen visitors and vendors for appropriate credentials.
- Retrieve and screen mail and packages from the post office and deliver them to appropriate recipients.
- Assist staff in retrieving medical documentation from outside facilities, follow department protocols for task completion, and notify requesters when documents are received.
- Provide surgical and GI patients with procedure arrival times and clarify pre-procedure instructions as needed.
- Work with IT on projects to streamline patient care processes within EPIC.
- Actively participate in Shared Governance.
- Facilitate and complete projects, audits, surveys, and statistics.
- Communicate with physician offices to maintain block schedules and maximize case counts.
- Coordinate with OR staff to schedule cases according to patient health requirements and surgical equipment needs.
- Work as a team with clinic staff to meet daily and weekly needs, and train assigned personnel.
- Perform other duties as necessary to meet department needs.
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What This Job Offers
Education Level
High school or GED
