Office Services Specialist (On-Call)

SPS North America•Nashville, TN

About The Position

The Field Support Specialist/Mailroom Specialist provides office and mail services in a floating capacity, covering for regular employees who are out of the office or providing additional support for projects. Work may include mailroom, reception, hospitality, facilities, copy/print, and similar office services. The position is based at a client home office and may be sent to other client sites at short notice. Flexibility and adaptability are important to success in the role. The role provides prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image. Duties include customer service and reception coverage, mail and package processing, shipping and receiving, light facilities support, copy/print assistance, and support for office moves and meeting-room setup. Travel between sites within the assigned region is required, and employees must have access to reliable transportation.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Excellent customer service skills.
MS Office Suite experience and PC skills.
Ability to handle multiple tasks simultaneously.
Good organizational and time-management skills.
Working knowledge of MFD equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
Ability to work a flexible schedule and assigned hours determined by the manager.
Analytical ability and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Maintain a professional appearance and attitude and adhere to required policies and procedures.
Access to a reliable means of transportation for required travel between sites.
Ability to grasp, lift, carry, or move packages on a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

Six or more months of prior work experience preferred.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Answer calls and provide a welcoming experience for incoming and outgoing visitors.
Provide reception or concierge coverage as needed.
Assist with light facilities duties, including helping customers open troubleshooting tickets, ordering supplies, and stocking kitchens or service areas.
Receive and sort inbound mail and packages, and enter them into chain-of-custody software.
Manage outgoing mail and package transactions.
Perform shipping and receiving duties, including validating packing slips and selecting appropriate packing materials.
Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
Assist with office moves.
Assist with copy/print orders and monitor copy/print equipment for satisfactory functionality.
Help set up and take down conference rooms for meetings or events when requested.
Seek additional work proactively during downtime.
Build professional relationships with customers and other teams, maintaining professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine what additional support is needed when handling sensitive inquiries.
Travel between the home office and other SPS sites as required by business needs.

Benefits

Career growth opportunities and the opportunity to learn new skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts (HCFSA and DCFSA), and a health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.